Kathy Nguyen
Mississauga,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated and adaptable with exceptional interpersonal skills. Committed to a history of meeting company needs with consistent and organized practices and a passion for functionality and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant
Grindz Recording Studio
Etobicoke
02.2022 - 12.2023
- Assisted in developing strategies and systems to improve efficiency to optimize business operations.
- Facilitated communications by answering calls with strong telephone etiquette, forwarding emails, and filing documents accordingly.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained updated records of all financial transactions conducted by the owner.
- Performed various clerical tasks and organized office areas to promote productivity.
Account Manager
Nurture Growth Bio Fertilizer
Mississauga
01.2017 - 11.2020
- Generated leads through cold calling activities.
- Oversaw multiple accounts and worked diligently to meet deadlines and exceed performance goals.
- Created and maintained detailed records of all customer interactions including purchase history and preferences in the CRM system.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Attended trade shows and conferences as a representative of the company.
- Developed thorough understanding of products offerings to better upsell to clients.
- Collaborated with marketing team to develop promotional materials for clients.
- Monitored industry trends, brainstorming for changes in strategy to develop new ideas for business development initiatives.
- Built and maintained productive relationships with customers and internal team.
Bar Manager
Haze Lounge
Mississauga
11.2015 - 01.2017
- Managed bar staff and trained new hires
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared beverages according to recipe standards.
- Ordered and maintained an adequate supply of beverages, glassware, garnishes, and other items needed for drinks.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Nail Technician and Beauty Esthetician
Nail Concepts
Mississauga, ON
06.2012 - 12.2014
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Ensured excellent customer service through friendly interactions with clients.
- Provided manicures, pedicures and nail treatments to clients.
- Performed waxing and threading services on clients according to their individual needs
- Demonstrated knowledge of all products and services offered in the salon.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Ensured that safety protocols were followed during each service provided.
- Promoted additional services to existing clients in order to increase revenue.
Education
Holistic Nutrition
Institute of Holistic Nutrition
Mississauga05-2017
Some College (No Degree) - Psychology
Brock University
St. Catharines, ONHigh School Diploma -
St. Joan of Arc Catholic Secondary School
Mississauga, ON06-2011
Skills
- Strong Work Ethic
- Social Media Savvy
- Meticulous Attention to Detail
- Adaptable and Resourceful
- Critical Problem Solving
- Fast Learning
Certification
- CPR/First Aid Safety
- Food Handlers Certificate
- Smart Serve Certified
- Proficient with Microsoft Office and CRM Systems
Timeline
Personal Assistant
Grindz Recording Studio
02.2022 - 12.2023
Account Manager
Nurture Growth Bio Fertilizer
01.2017 - 11.2020
Bar Manager
Haze Lounge
11.2015 - 01.2017
Nail Technician and Beauty Esthetician
Nail Concepts
06.2012 - 12.2014
Holistic Nutrition
Institute of Holistic Nutrition
Some College (No Degree) - Psychology
Brock University
High School Diploma -
St. Joan of Arc Catholic Secondary School
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