Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Gurleen Kaur

Brampton,ontario

Summary

Dynamic Personal Assistant and Customer Service Cashier with proven expertise in time management and multitasking from roles at Amazon.ca and A&W® Restaurants. Excelled in enhancing customer service and workflow efficiency, leveraging strong communication and problem-solving skills. Trained teams, improving productivity and customer satisfaction, demonstrating a robust work ethic in fast-paced environments.

Overview

5
years of professional experience

Work History

Amazon.ca

Personal Assistant
09.2021 - Current

Job overview


  • Managed Ship dock department which includes assigning the job positions to almost 50-60 associates everyday.
  • Managing and processing customer orders in timely manner.
  • Maintain the work flow in ship dock department that consist of the continuation of coming boxes on the lines, making, closing and loading pallets in timely manner to increase customer service.
  • Assigning line leaders to clear jams on the lines to improve work flow as well as productivity which will directly increase customer service.
  • Trained in both inbound and outbound department to understand the workflow as well in helping the other departments whenever needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Acting as liaison between managers and associates.
  • Solving issues between associates by problem solving skills
  • Ability to analyze, evaluate and interpret information obtained from managers to implement in improving the productivity which helps in escalating critical thinking skills.

A&W® Restaurants

Customer Service Cashier
09.2019 - 09.2021

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.

Education

Columbia College
Vancouver, BC

Associate of Arts from Mass Communication
04-2021

University Overview

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Schedule management
  • Work in fast paced environment

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Limited Working

Timeline

Personal Assistant
Amazon.ca
09.2021 - Current
Customer Service Cashier
A&W® Restaurants
09.2019 - 09.2021
Columbia College
Associate of Arts from Mass Communication

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Gurleen Kaur