Kathy Gelmon
350 198th Street Langley,BC
Summary
Reliable, energetic, competent professional with ability to manage a busy dental office and provide excellent customer service to all patients. Exceptional with dealing with variety of people in warm, professional and courteous manner. Compassionate and hard-working dental office professional offering 20+ years of experience. Meticulous and detail oriented having outstanding telephone, scheduling and documentation skills motivated to perform beyond expectations.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Dr. Tim Barker
01.2019 - 04.2024
- Scheduled appointments and registered patients.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts and consent forms accurately and neatly.
- Identified and resolved patient billing and payment issues.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Maintained strict patient and physician confidentiality.
- Temp/on call relief work
Front Desk Receptionist
Dr. Monica Balasescu
12.2017 - 12.2020
- Politely answered phones and scheduled or confirmed appointments and surgeries.
- Greeted patients and alerted other staff when patients arrived.
- Accurately recorded treatment information in patient records.
- Worked closely with patients before, during and after dental procedures.
- Assisted dentist in management of dental emergencies when necessary.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
Front Desk Receptionist
Dr. Christian Len
01.2010 - 09.2016
- Hired as solo front desk dental receptionist
- responsible for all day to day operations for entire practice
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Handled assignments independently with good judgement and critical thinking skills.
Timeline
Front Desk Receptionist
Dr. Tim Barker
01.2019 - 04.2024
Front Desk Receptionist
Dr. Monica Balasescu
12.2017 - 12.2020
Front Desk Receptionist
Dr. Christian Len
01.2010 - 09.2016
Similar Profiles
Shelbi Jean RDHShelbi Jean RDH
Dental Hygienist at Dr. Tim ProctorDental Hygienist at Dr. Tim Proctor
Zoey RobertsZoey Roberts
In-Home Nanny at Dr. Tim WolfeIn-Home Nanny at Dr. Tim Wolfe
Maddox HeepMaddox Heep
Groundskeeper at Georgia Ridge Plantation; Dr. Tim DukeGroundskeeper at Georgia Ridge Plantation; Dr. Tim Duke
Claire RodriguezClaire Rodriguez
Clinical Care Coordinator at ChartwellClinical Care Coordinator at Chartwell
Devanshu SinghalDevanshu Singhal
Manager, Risk Services at KPMG CanadaManager, Risk Services at KPMG Canada