Kathy Garner
Costa Mesa
Summary
Dedicated customer service representative skilled in problem resolution, complaint handling, and active listening. Committed to maintaining high customer satisfaction while managing high-volume call traffic.
Detail-oriented and adaptable individual with experience in customer service and healthcare environments. Known for strong multitasking abilities and effective complaint handling, contributing to improved client satisfaction and operational efficiency.
Results-driven professional with a strong background in customer service and healthcare. Expertise in critical thinking and administrative support enhances patient and client interactions, ensuring swift issue resolution and fostering trust.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Palisade Protection Group
Santa Ana, CA
06.2024 - Current
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed high-volume call traffic while maintaining high levels of customer satisfaction.
- Trained new representatives on best practices and company policies to ensure consistency in service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Certified Medical Assistant
Aya Health Care
San Diego, CA
02.2024 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
Phelobotmist
Phelbotomy US
Ontario, CA
02.2026 - 05.2026
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Certified Medical Assistant
Emmanate Health
Covina, CA
05.2025 - 06.2025
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Administered medications and performed basic laboratory tests, maintaining adherence to protocols.
- Educated patients on treatment plans and preventative care measures, enhancing patient understanding.
- Maintained accurate medical records and documentation in compliance with regulatory standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
Field Medical Technician
On Site Health and Safety
Anaheim, CA
12.2024 - 04.2025
- Conducted routine health assessments and screenings for onsite personnel.
- Administered first aid and emergency response to injured employees effectively.
- Collaborated with safety teams to identify and mitigate workplace hazards.
- Implemented health programs that improved employee wellness and compliance.
- Maintained accurate records of medical treatments and incident reports consistently.
- Maintained detailed records of patient care, including vital signs, medications administered, and treatments provided.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Collected and processed laboratory specimens to obtain samples for analysis.
Certified Medical Aide
Acacia
Costa Mesa, CA
03.2023 - 10.2024
- Administered medications and monitored patient vital signs to ensure optimal care delivery.
- Assisted healthcare professionals in daily patient assessments and documentation processes.
- Evaluated patient progress and communicated findings to healthcare providers for informed decision-making.
- Enhanced patient comfort by providing compassionate and attentive care.
- Maintained cleanliness and organization within patient rooms to promote a safe healing environment.
- Assisted in maintaining health records, updating them accurately to ensure that healthcare providers had access to up-to-date information when making treatment decisions.
- Recognized changes in patients'' conditions promptly, reporting concerns to nursing staff or physicians as appropriate to prevent complications.
Certified Medical Assistant
Skin BY Kat Day Spa
Arcadia, CA
02.2019 - 09.2024
- Collaborated with multidisciplinary teams to improve patient outcomes and streamline processes.
- Trained new staff on clinical procedures and office protocols, fostering a supportive work environment.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Certified Medical Assistant
Above Urgent Care
Montclair, CA
03.2022 - 03.2023
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
Education
High School Diploma -
Washington High
Pasadena, CA07-1977
CPT - Phelbotomy
Phelbotomy Us
Ontario, CA05-2036
LVN - Nursing
Concorde Career College
Garden Grove, CA03-2036
Certified Medical Assiistant - Medical Assistant
National Health Ass
Unity, ME04-2034
Certified Medical Asistant - Medical Technology
US College
Montclair, CA05-2033
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA08-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Call center operations
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- Administrative support
- Quality control
- Clerical support
- Reading comprehension
- Document control
- Quality assurance controls
- Record preparation
Certification
- Licensed Medical Assistant - 8 years
- CPT Training - 2 years
- Certified Medical Assistant, Aya Health - 8 years
Languages
English
Native or Bilingual
Timeline
Phelobotmist
Phelbotomy US
02.2026 - 05.2026
Certified Medical Assistant
Emmanate Health
05.2025 - 06.2025
Field Medical Technician
On Site Health and Safety
12.2024 - 04.2025
Customer Service Representative
Palisade Protection Group
06.2024 - Current
Certified Medical Assistant
Aya Health Care
02.2024 - Current
Certified Medical Aide
Acacia
03.2023 - 10.2024
Certified Medical Assistant
Above Urgent Care
03.2022 - 03.2023
Certified Medical Assistant
Skin BY Kat Day Spa
02.2019 - 09.2024
CPT - Phelbotomy
Phelbotomy Us
High School Diploma -
Washington High
LVN - Nursing
Concorde Career College
Certified Medical Assiistant - Medical Assistant
National Health Ass
Certified Medical Asistant - Medical Technology
US College
Associate of Science - Business Administration
Pasadena City College