Nancy L. Dykstra
Hamilton
Summary
Life-time of professional care and volunteer interaction with the elderly and diverse persons. Empathetic, optimistic, calm and patient with staff, clients and caregivers.
Overview
39
39
years of professional experience
Work History
In-home Caregiver
GotCare and Private
01.2023 - Current
- Ensuring that the daily needs and interests of clients in their homes are safely provided for including; assisting with meal preparation, companionship, toileting, medication organization and intake, physical activities, housekeeping, gardening and social activities
- Transporting and accompanying private clients on errands and social events
Dining Services
Villa Italia
02.2023 - 10.2023
- Food preparation and service in the dining room
- Interacting effectively with residents and staff
- Sanitation and setting of tables, rolling cutlery and cleaning of dining room and kitchen
Residential Developmental Service Worker
YWCA
08.2022 - 01.2023
- Worked all shifts in two group homes, providing total care for mentally, physically, emotionally, economically and developmentally challenged residents
- Did laundry, house cleaning, meal preparation and feeding, medicating, toileting, transferring, showering, dressing and entertaining
- Prepared, charted and reported frequently as to individual intake of medications, food and liquid; as well as client moods, behaviours and activities
- Transported clients to multiple types of outings
Greenhouse work and floral arrangement
03.2017 - 06.2022
Food prep and packaging, cleaning
Ferrero Rocher
01.2017 - 12.2020
COVID Screener and Housekeeper
Extendicare Hamilton
08.2020 - 11.2020
- Conducted COVID screening to staff and visitors
- Sanitized residents’ rooms, public spaces and all dining rooms, paying careful attention to touch points
- Stocked housekeeping cart, linen closets, and COVID sanitation (PPE) supplies
- Reported daily, in writing and orally, to supervisors
Sales Associate/Customer Service Rep
Home Depot
02.2015 - 01.2017
ESL Tutor & Piano Teacher
01.2008 - 12.2014
Homemaker
01.2008 - 12.2014
ESL Instructor
Mohawk College
01.2007 - 12.2007
ESL Instructor
Beacon Christian Schools
01.1997 - 12.2005
ESL Instructor
University of Victoria
01.2003 - 12.2004
ESL Instructor
Camosun College
01.2001 - 12.2004
ESL Instructor
Niagara College
01.2000 - 12.2001
ESL Instructor
Brock University
01.1996 - 12.1999
Waitress
Cafe Amore
01.1995 - 12.1998
Nurse Aide
Mount St. Mary’s LTC
01.1991 - 12.1993
Nurse Aide
01.1988 - 12.1993
- Attended to the daily needs of residents; worked under the direct supervision of a licensed nurse
- Specific tasks included the following: Transporting residents to activities and assisting with participation
- Transferring persons in and out of vehicles, wheelchairs, slings, toilets, beds and bathtubs
- Talking with residents to lift spirits, calm nerves and keep company in times of need and anxiety
- Overseeing daily living activities and monitoring individual abilities, reporting regularly on progress or decline to multidisciplinary staff
- Collaborating with interdisciplinary teams, providing input on individual care plans
- Assisting with dressing, bathing and all personal hygiene needs
- Helping care for dying persons and providing post-mortem care as instructed
- Stocking linen closets, replacing room supplies and changing bedding
- Tracking and documenting all nutritional input and biological output
- Observing and conducting wound, Foley and tracheostomy care
Nurse Aide
Brookcrest Manor
01.1988 - 12.1989
Wendy’s
01.1986 - 05.1989
Environmental Services Worker
Spectrum Health
01.1988 - 12.1988
- Performed sanitization, stocking and preparation of rooms for a Day/Out-Patients’ Unit
- Specific activities included: Cleaning rooms, nursing stations and waiting areas so that health standards were met
- Disinfecting equipment and supplies, using germicides or steam-operated sterilizers
- Replenishing hygiene supplies, linens and bathroom items for out-patient rooms
- Removing and safely transporting all waste, including biological, to specified disposal areas
- Observing precautions required to protect patient and caregiver property
- Keeping storage areas and carts clean and well-stocked
Environmental Aide
St. Mary’s Hospital
01.1988 - 12.1988
Education
Master of Education -
Brock University
St. Catharines, ON01.2006
Honours B.A. - TESL Focus
Brock University
St. Catharines, ON01.1999
Associate of Music Education Diploma -
Camosun College and Victoria Conservatory of Music
Victoria, BC01.1993
Skills
- Compassionate, experienced in-home caregiver
- Able to safely administer medications
- Exceptional written and oral communication abilities
- CPR and Vulnerable Sector checked, Safe Food Handling certification
- Own vehicle, have valid G license
- Multilingual skills having studied 5 languages
Community Service
- Volunteer musician for churches and LTC homes, 1982 - present
- Volunteer Gardener at Church on the Rock, Applegarth Co-op and Neighbour2Neighbour, 2010 - present
- Executive roles on TESL Niagara Affiliate, TESL Ontario Affiliate, Women’s Conference Committees, Refugee Committees, Mission and Worship Team Committees and the Christian/Muslim Association of Brock University, 1996 - 2007
Timeline
Dining Services
Villa Italia
02.2023 - 10.2023
In-home Caregiver
GotCare and Private
01.2023 - Current
Residential Developmental Service Worker
YWCA
08.2022 - 01.2023
COVID Screener and Housekeeper
Extendicare Hamilton
08.2020 - 11.2020
Greenhouse work and floral arrangement
03.2017 - 06.2022
Food prep and packaging, cleaning
Ferrero Rocher
01.2017 - 12.2020
Sales Associate/Customer Service Rep
Home Depot
02.2015 - 01.2017
ESL Tutor & Piano Teacher
01.2008 - 12.2014
Homemaker
01.2008 - 12.2014
ESL Instructor
Mohawk College
01.2007 - 12.2007
ESL Instructor
University of Victoria
01.2003 - 12.2004
ESL Instructor
Camosun College
01.2001 - 12.2004
ESL Instructor
Niagara College
01.2000 - 12.2001
ESL Instructor
Beacon Christian Schools
01.1997 - 12.2005
ESL Instructor
Brock University
01.1996 - 12.1999
Waitress
Cafe Amore
01.1995 - 12.1998
Nurse Aide
Mount St. Mary’s LTC
01.1991 - 12.1993
Nurse Aide
01.1988 - 12.1993
Nurse Aide
Brookcrest Manor
01.1988 - 12.1989
Environmental Services Worker
Spectrum Health
01.1988 - 12.1988
Environmental Aide
St. Mary’s Hospital
01.1988 - 12.1988
Wendy’s
01.1986 - 05.1989
Honours B.A. - TESL Focus
Brock University
Associate of Music Education Diploma -
Camosun College and Victoria Conservatory of Music
Master of Education -
Brock University
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