Kathryn Mcbryer
Fort Saskatchewan,AB
Summary
Organized and dependable team player dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
6
6
years of professional experience
Work History
Dog Socialization - Advanced Dog Walking Volunteer
Edmonton Humane Society
2024.08 - Current
- Promoted positive reinforcement techniques for better behavior management during walks.
- Enhanced the physical fitness and enrichment of dogs by consistently providing daily exercise through walking and exercise activities.
- Developed strong bonds with dogs, fostering trust and loyalty through consistent care and attention on walks.
Crew Trainer
McDonald's
2022.02 - 2024.09
- Trained other employees in customer service and performance requirements.
- Taught new team members correct procedures for all service areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved speed of service in drive-thru operations from the target of 120 seconds to 86 seconds.
- Handled currency transactions quickly and accurately
- Able to to efficiently multitask in high-volume, fast-paced operations - ability to work under pressure
Server Assistant
Earls Kitchen + Bar
2023.05 - 2023.08
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring smooth flow of service during peak meal times.
- Maintained clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Hostess
Boston Pizza
2022.08 - 2022.11
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Day Camp Leader Volunteer
Fort Edmonton Park
2018.06 - 2018.09
- Fostered apositive and inclusive environment for all campers through attentive supervision and conflict resolution.
- Increased camper satisfaction by developing age-appropriate programming tailored to individual interests and abilities.
- Collaborated with fellow camp leaders to create cohesive and effective plans for daily routines and special events.
Education
Bachelor of Communication Studies - Professional Communications
Grant MacEwan University
Edmonton, AB04.2027
High School Diploma -
St. Andre Bessette Catholic School
Fort Saskatchewan, AB06.2022
Skills
- Reliability and punctuality
- Patience and Calmness
- Customer Service
- Team Leadership
- Employee Training
- Cash Handling
- Analytical and Problem solving skills
- Verbal & writing skills
- Excellent Multitasking Skills
- POS Systems
Languages
English
Native or Bilingual
Additional Information
Brennan Martin, General Manager
brennanmartin@lofoodmcd.com
(587) 983 9302
Jessica Shirran, Swing Manager
jessicashirran@hotmail.com
(780) 266 8863
Timeline
Dog Socialization - Advanced Dog Walking Volunteer
Edmonton Humane Society
2024.08 - Current
Server Assistant
Earls Kitchen + Bar
2023.05 - 2023.08
Hostess
Boston Pizza
2022.08 - 2022.11
Crew Trainer
McDonald's
2022.02 - 2024.09
Day Camp Leader Volunteer
Fort Edmonton Park
2018.06 - 2018.09
Bachelor of Communication Studies - Professional Communications
Grant MacEwan University
High School Diploma -
St. Andre Bessette Catholic School
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