Kathryn Carbonara
St. Catharines,ON
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills.. Proven ability in schedule coordination and confidentiality, successfully managing high call volumes while optimizing appointment bookings. Recognized for fostering positive client experiences and contributing to team success through effective communication and problem-solving.
Overview
22
22
years of professional experience
Work History
Appointment Scheduler
Performance Auto Group
06.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Financial Customer Service Representative
Cash Money
04.2022 - 06.2023
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Educated customers on various financial products, empowering them to make informed decisions.
- Contributed to achieving team sales targets by promoting relevant products and services tailored to individual client needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front End Manager
Giant Tiger
04.2018 - 04.2022
- Oversaw cashier operations, cash balancing
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within 6 months demonstrating rapid growth in leadership abilities and operational knowledge.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Restaurant Manager
Christina’s Restaurant
05.2003 - 04.2011
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared and Submitted Government Remittances
- Prepared T4 slips for Income Tax
Education
OSSD -
Lakeport Secondary School
St. Catharines, ONSkills
- Calendar management
- Schedule coordination
- Email management
- Point-of-sale system
- Confidentiality
- Strong work ethic
- Telephone etiquette
- Computer skills
- Effective multitasking
- Teamwork and collaboration
- Inventory tracking
- Order processing
- Invoice submission
- Customer service
- Data entry
- Schedule management
Languages
English
Full Professional
Timeline
Appointment Scheduler
Performance Auto Group
06.2023 - Current
Financial Customer Service Representative
Cash Money
04.2022 - 06.2023
Front End Manager
Giant Tiger
04.2018 - 04.2022
Restaurant Manager
Christina’s Restaurant
05.2003 - 04.2011
OSSD -
Lakeport Secondary School
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