Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Blackmon

Sacramento

Summary

Organized Receptionist and Appointment Setter with ten years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Overview

31
31
years of professional experience

Work History

Appointment Scheduler

Steven Chai
01.2019 - Current
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Entered daily data in computer systems and documented office activities.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Front Line Associate

Conco Phillips
03.2005 - 11.2008
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Data Entry Clerk

State Of California Franchise Tax Board
02.2000 - 06.2005
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Developed and maintained databases to store customer information.
  • Updated and maintained customer information, documents and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Mail Coordinator

United States Postal Service, USPS
03.1998 - 01.1999
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Operated postal machines, including postage meters and mail-processing machines.

Front Line Manager

Target
07.1992 - 04.1997
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Highlands High School
Sacramento, CA
02.1993

Skills

  • Google Calendar
  • Cold Calling
  • Script Reading
  • Supply Inventory Control
  • Appointment Confirmation
  • Account Inquiry Resolution
  • Critical Thinking
  • Laser Fax Machine Expertise
  • Clerical Staff Oversight
  • Office Supplies and Inventory
  • Clerical Support
  • Telephone Management
  • Auto Dialer Systems
  • Customer Conflict Resolution
  • Work Planning and Prioritization
  • Calendar Management
  • Telephone Headset Expertise
  • Appointment and Meeting Scheduling
  • Multi-Line Telephone Systems
  • High-Volume Call Environments
  • Data Verification
  • Payment Processing Knowledge
  • Microsoft Office
  • Willingness to Learn

Timeline

Appointment Scheduler

Steven Chai
01.2019 - Current

Front Line Associate

Conco Phillips
03.2005 - 11.2008

Data Entry Clerk

State Of California Franchise Tax Board
02.2000 - 06.2005

Mail Coordinator

United States Postal Service, USPS
03.1998 - 01.1999

Front Line Manager

Target
07.1992 - 04.1997

High School Diploma -

Highlands High School

Similar Profiles

CREATE PROFILE
Cheryl Blackmon