Open To Work
Kathryn Burton-Fleming
Grimsby,ON
Summary
Dedicated professional with extensive experience in personal support and transportation services. Known for strong communication and adaptability, consistently delivering compassionate support while collaborating effectively with teams to achieve high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Professional Driver
Lyft
Grimsby, ON
07.2024 - Current
- Navigates city streets efficiently, with GPS technology, ensuring timely arrivals and departures for passengers.
- Provides exceptional customer service, addressing passenger inquiries and concerns with professionalism.
- Records trip details accurately in compliance with company policies and regulations.
- Utilizes effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
Personal Support Worker Professional
Care Partners/Red Cross
Lincoln, ON
03.2016 - 10.2018
- Delivered compassionate support to individuals in need, enhancing service quality and client satisfaction.
- Collaborated with team members to ensure effective delivery of services, maintaining operational efficiency.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
PSW/DSW
Bethesda Services
Campden, ON
06.2007 - 11.2016
- Supported individuals with developmental and physical disabilities in daily living activities, promoting independence and enhancing quality of life.
- Responsible for personal care, medication management, injections, enemas, IV management, mobility support and nurse`s notes, ensuring safety, communication and comfort for clients.
- Developed individual support plans in collaboration with multidisciplinary teams to meet unique client needs effectively.
- Implemented behavior support plan strategies, facilitating positive outcomes, positive reinforcement and skill development for clients with challenging behaviors.
- Trained and mentored junior staff on best practices in disability support services to enhance team effectiveness and client care.
- Coordinated recreational and social activities, fostering community engagement and improving social skills among clients.
- Advocated for client rights and access to services, building strong relationships with families and external service providers.
Education
Personal Support Worker
Niagara School of Health Care
St. Catharines, ON03.2009
Skills
- First Aid and CPR trained (expired)
- Verbal and written communication
- TNC License and Safe driving record
- Documentation skills
- Safe Management/NVCI trained
- Adaptable, friendly and mindful
- Strategic planning, conflict resolution
- Attention to detail, excellent daily logging
- Teamwork and collaboration
Languages
English
Full Professional
Interests
- Mental Health and Addictions Advocate
- Ghost Writing- Lyricist
- Dialectical Behavioural Therapy
- Horseback Riding
- Digital Art and Animation
- Music
Work Preference
Job Search Status
Open to workWork Type
Contract WorkLocation Preference
RemoteHybridSalary Range
$30/hr - $1000/hrTimeline
Professional Driver
Lyft
07.2024 - Current
Personal Support Worker Professional
Care Partners/Red Cross
03.2016 - 10.2018
PSW/DSW
Bethesda Services
06.2007 - 11.2016
Personal Support Worker
Niagara School of Health Care