Tanya Lidstone

Implemented effective loss prevention strategies, leading to a significant reduction in shrinkage across multiple No Frills locations.**

- **Monitored and addressed suspicious activity around the front line and register areas, contributing to a secure store environment.**

- **Adhered to and enforced loss prevention policies, safeguarding company assets and minimizing theft.**

- **Conducted regular audits and developed operational procedures to improve loss prevention efforts and reduce shrinkage.**

- **Identified potential theft risks and recommended strategic measures to mitigate these risks.**

- **Vigilantly monitored customer activity in high-risk areas, including dressing rooms and register zones, to prevent theft.**

- **Collaborated with management to develop comprehensive loss prevention policies and procedures.**

- **Handled cash transactions accurately while following company loss prevention guidelines.**

- **Utilized surveillance systems effectively to monitor and address suspicious behavior, reducing incidents of theft.**

- **Enhanced store security by implementing and monitoring rigorous loss prevention measures and conducting regular reviews.**

• - Ensured a secure environment for staff and visitors through vigilant surveillance and effective communication.
• - Responded promptly to emergencies, assessing and resolving issues swiftly.
• - Conducted thorough identification checks of individuals entering and exiting the facility to prevent unauthorized access.
• - Performed comprehensive patrols of the building and grounds to identify and address potential security concerns.
• - Managed crowd control and performed deep searches as needed.
• - Delivered exceptional customer service and built strong relationships with clients.
• - Provided security for various events, including concerts and personal gatherings, and served as a personal bodyguard when required.

**Conducted regular employee training sessions to enhance awareness and implementation of loss prevention practices.**

- **Performed frequent inventory counts and investigated discrepancies to support loss prevention efforts.**

- **Established and enforced operational procedures that effectively minimized shrinkage and enhanced store security.**

- **Collaborated with store managers to create and implement actionable plans for improving loss prevention measures.**

- **Monitored and reported suspicious activities promptly, contributing to a safer store environment.**

- **Applied loss prevention strategies to significantly reduce theft incidents and protect store assets, without the use of handcuffs.**

- **Developed and executed comprehensive loss prevention measures, focusing on areas with high theft risk, such as the cosmetics section.**

- **Created and maintained detailed reports and documentation related to loss prevention activities and incidents.**

- **Supervised daily operations:** Managed all aspects of the restaurant’s daily operations, including staffing, inventory management, and customer service.

- **Led and developed staff:** Recruited, trained, and motivated team members to ensure high performance and adherence to company standards.

- **Ensured exceptional customer service:** Monitored customer interactions to ensure a positive dining experience, effectively resolving any issues or complaints.

- **Implemented upselling techniques:** Trained staff on effective upselling strategies to increase average check amounts and enhance customer satisfaction.

- **Managed inventory and supplies:** Oversaw inventory levels, ordered supplies, and controlled costs to ensure efficient operation and minimize waste.

- **Maintained compliance:** Ensured all health, safety, and sanitation standards were met and adhered to company policies and procedures.

- **Executed marketing strategies:** Implemented local marketing initiatives and promotions to drive sales and increase customer traffic.

- **Prepared and analyzed reports:** Generated and reviewed financial and operational reports to track performance and identify areas for improvement.

- **Resolved operational issues:** Addressed and resolved any operational or personnel issues that arose during shifts to ensure smooth restaurant operations.

- **Monitored financial performance:** Managed budget and financial performance, including sales targets, labor costs, and profitability.

- **Fostered a positive work environment:** Created a supportive and motivating work atmosphere to retain staff and encourage teamwork.

**Provided exceptional customer service:** Delivered high-quality support to customers while managing sensitive financial matters with compassion and empathy.

- **Conducted effective negotiations:** Engaged in thorough and respectful negotiations with customers to secure payments, offering flexible payment plans tailored to individual needs.

- **Demonstrated active listening skills:** Actively listened to customers’ concerns and financial situations to better understand their needs and find mutually agreeable solutions.

- **Established payment plans:** Developed and set up customized payment plans to facilitate full repayment of outstanding accounts while maintaining customer satisfaction.

- **Utilized negotiation skills:** Applied strong negotiation techniques to reach agreements that satisfied both the company and the customer, ensuring fair and feasible terms.

- **Handled sensitive information:** Managed confidential customer information with the utmost care, adhering to legal and ethical standards.

- **Collaborated with law offices:** Coordinated with legal professionals to address accounts requiring legal action, ensuring accurate documentation and compliance with regulations.

- **Ensured compliance:** Followed all relevant laws and company policies to ensure fair practices in all collection activities.

- **Maintained records:** Accurately documented all interactions, agreements, and payment arrangements for ongoing tracking and reporting.

- **Exhibited empathy and patience:** Approached each customer interaction with empathy and patience, making them feel valued and supported while working towards resolving their account issues.