Kathrina Ablack
Victoria,BC
Summary
I am a Leadership-Oriented, Customer Service Representative with 10 years of professional experience. I previously lived abroad in Trinidad and Tobago, I recently moved to Victoria BC as a permanent resident. i have achieved many skills with all my years of work experience such as assisting customers in solving complex issues. Constantly received upwards of 90% positive reviews. I also have 3 years of store supervisor experience. I am currently studying: Advanced Diploma In Programming Through C++, Diploma in General Science, Certificate in Crime Analysis Techniques and Digital Forensics Examiner .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HADCO Group
South Park, Tarouba, San Fernando
06.2018 - 04.2022
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Onboarded and trained customer representatives to meet performance and service goals.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Implemented new policies and procedures to improve overall customer service quality.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Makeup Artist/Customer Service Representative
Starlite Pharmacy
South Park, Tarouba, San Fernando
11.2017 - 01.2018
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as a foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Conducted consultations to understand client's desired look.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Judy's Bridal
San Fernando, San Fernando
01.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Parvati Girls' Hindu College
Trinidad And Tobago06.2013
Skills
- Administrative and Office Support
- Money handling abilities
- Customer satisfaction measurement
- Data Management
- Time Management
- Computer Proficiency
- Decision-Making
- Office equipment proficiency
- Spreadsheets
- Employee Coaching
- Billing Adjustments and Refunds
- Analytical Skills
- Sales Quota Achievement
- Paperwork Processing
- Supervisor/Managerial skills
- Customer service excellence
- Microsoft Office
Languages
English
Native or Bilingual
Cooking, Singing, Writing, Art
I started cooking at the age of 13 which i truly love and i enjoy learning new recipes every day but adding my own special twist to it.
I also enjoy singing and writing, I started writing songs at the age or 12 and has written 200+ by the age of 13, writing is a great way of expressing my emotions which truly helps me to become a better, happier person as well as doing art which i only developed 3 years ago.
It's all part of my every day schedule to maintain a heathy, happy and adventurous life.
Certification
Certificate in Basics of Criminal Investigation
Certificate in Becoming a Criminal Intelligence Analyst
Certificate in Criminal Psychology: Confession and Interrogation
Diploma in Digital Forensics
Diploma in Data analytics with Python
Timeline
Customer Service Representative
HADCO Group
06.2018 - 04.2022
Makeup Artist/Customer Service Representative
Starlite Pharmacy
11.2017 - 01.2018
Customer Service Representative
Judy's Bridal
01.2014 - 01.2015
High School Diploma -
Parvati Girls' Hindu College
Certificate in Basics of Criminal Investigation
Certificate in Becoming a Criminal Intelligence Analyst
Certificate in Criminal Psychology: Confession and Interrogation
Diploma in Digital Forensics
Diploma in Data analytics with Python
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