Kathleen Czyree Rellin
Toronto,ON
Summary
Customer-focused professional with experience in fast-paced retail, food service, and leadership environments. Skilled in communication, multitasking, problem-solving, and handling high-volume customer interactions. Experienced in customer support, cash handling, team training, and resolving customer concerns while maintaining professionalism under pressure. Seeking a fully remote customer service or call center position in Canada or the United States.
Overview
7
7
years of professional experience
Work History
Housekeeping Aide
Kensington Health
Toronto, Ontario
06.2025 - Current
- Performed cleaning of resident rooms, common areas, and restrooms, adhering to infection control procedures to promote health and safety.
- Ensured clean, safe, and sanitary environment for residents and staff, enhancing overall well-being.
- Demonstrated reliability by consistently completing assigned tasks punctually, contributing to efficient operations.
- Restocked supplies and reported maintenance concerns promptly.
Barista
Second Cup
08.2025 - 01.2026
- Prepared beverages accurately to meet company standards and customer preferences, ensuring quality.
- Provided friendly, efficient customer service in fast-paced environment, enhancing customer satisfaction.
- Handled cash transactions and operated POS systems with accuracy.
- Maintained organized workstations during high-volume service periods, supporting seamless operations.
Barista
Starbucks Coffee Company
7787 Yonge St. Richmond Hill, ON
05.2024 - 02.2025
- Delivered exceptional customer service during peak hours, effectively managing high volume to enhance customer satisfaction.
- Tailored beverage orders to align with individual customer preferences, ensuring a personalized experience.
- Maintained efficient workflow and strong communication with team members.
- Fostered strong customer relationships through professionalism and meticulous attention to detail, contributing to repeat business.
Team Leader
Tony McDonald's
100 Wellington St. West, Toronto, ON
12.2022 - 04.2024
- Trained employees to enhance performance and foster teamwork.
- Communicated important updates and expectations to team members.
- Facilitated efficient shift operations to minimize customer wait times.
- Supported floor operations and guided staff to uphold service standards.
Shift Manager
Mcdonalds
Toronto, Ontario
01.2024 - 03.2024
- Supervised daily operations, fostering team collaboration during busy shifts.
- Assigned tasks to enhance workflow and maximize team productivity.
- Resolved customer concerns quickly and professionally to maintain satisfaction.
- Ensured compliance with company safety and operational procedures.
Crew Trainer
Tony McDonald's
100 Wellington St. West Toronto, ON
09.2022 - 11.2022
- Trained new employees on customer service and workplace procedures to enhance team operations.
- Coached employees to boost productivity and build confidence.
- Facilitated positive communication between staff and management to strengthen teamwork.
Customer Service Associate/Crew Trainer
Feaver Foods McDonald's
300 Borough Drive, Scarborough, ON
12.2018 - 02.2020
- Assisted customers at front counter and drive-thru, ensuring high service quality and satisfaction.
- Recommended menu items and promoted current specials, enhancing customer experience and increasing sales.
- Prepared food and beverages according to company health and safety standards.
- Adapted to multiple roles in fast-paced environments, demonstrating flexibility and commitment to team goals.
Education
Medical Office Administrator Diploma Program -
Anderson College
Suite 100-Yonge St North York, ONSkills
- Customer Service
- Phone and Customer Support
- Conflict Resolution
- Team Collaboration
- Multitasking
- Time Management
- Data Entry
- Cash Handling
- Microsoft Office
- POS & Computer Systems
- Problem Solving
- Fast Learner
- Remote Work Readiness
- Communication Skills
- Team Leadership
Education
other
Timeline
Barista
Second Cup
08.2025 - 01.2026
Housekeeping Aide
Kensington Health
06.2025 - Current
Barista
Starbucks Coffee Company
05.2024 - 02.2025
Shift Manager
Mcdonalds
01.2024 - 03.2024
Team Leader
Tony McDonald's
12.2022 - 04.2024
Crew Trainer
Tony McDonald's
09.2022 - 11.2022
Customer Service Associate/Crew Trainer
Feaver Foods McDonald's
12.2018 - 02.2020
Medical Office Administrator Diploma Program -
Anderson College