Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Kathleen Vazquez

Anaheim

Summary

Dynamic Executive Assistant with a proven track record at Western States Financial, excelling in meticulous document preparation and proactive problem-solving. Adept at managing executive calendars and enhancing communication, I consistently supported high-level functions, contributing to improved operational efficiency and client satisfaction. Recognized for attention to detail and exceptional organizational skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Executive Assistant to the President

Western States Financial
06.2023 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Submit IRA, Annuity, and Life Insurance Applications
  • Create Living Trusts for Clients
  • File Grant Deeds at Country Recorders Office
  • Notary
  • Screened calls and emails and responded accordingly to support executive correspondence.

Customer Service Representative

Pandora Jewelry Store
08.2023 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service and Retail Cashier

Disneyland Resort
08.2022 - 08.2023
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.

Internship Student

Public Defenders Office
09.2021 - 12.2021
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Filed motions and petitions with Superior Court of CA and with the DA's Office County of Riverside.
  • Contacted clients to update mailing information and sent client letters to update case status.
  • Compiled forms for motions and petitions for Fresh Start clients hoping to clear their records.
  • Redacted case files/police reports to be sent to clients.
  • Compiled cover letters and request forms to ask institutions for client records (e.g. school, medical).

Education

Certification - Paralegal Studies Program

University of California, Riverside
Riverside, CA
03-2025

Bachelor of Arts - Criminal Justice

California State University Fullerton
Fullerton, CA
06-2022

Associate of Arts - Administration of Justice

Norco College
Norco, CA
06-2020

Associate of Arts - Political Science

Norco College
Norco, CA
06-2020

Associate of Arts - Social And Behavioral Studies

Norco College
Norco, CA
06-2020

High School Diploma -

John F. Kennedy High School
Norco, CA
06-2020

Skills

  • Advanced multitasking
  • Proactive problem-solving
  • Document preparation
  • Executive support
  • Meticulous attention to detail
  • Schedule & calendar planning

Accomplishments

  • Planned corporate meetings, and special events for groups of 80 - 100 clients.

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • Paralegals Certification
  • Notary Public

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Service Representative

Pandora Jewelry Store
08.2023 - 07.2024

Executive Assistant to the President

Western States Financial
06.2023 - Current

Customer Service and Retail Cashier

Disneyland Resort
08.2022 - 08.2023

Internship Student

Public Defenders Office
09.2021 - 12.2021

Certification - Paralegal Studies Program

University of California, Riverside

Bachelor of Arts - Criminal Justice

California State University Fullerton

Associate of Arts - Administration of Justice

Norco College

Associate of Arts - Political Science

Norco College

Associate of Arts - Social And Behavioral Studies

Norco College

High School Diploma -

John F. Kennedy High School

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Kathleen Vazquez