KATHLEEN TAWASTSTJERNA
Toronto,ON
Summary
Experienced with managing backstage operations and supporting production teams. Utilizes effective communication and organizational skills to ensure seamless transitions and performances.
Overview
7
7
years of professional experience
Work History
Reception
Twig Fertility
08.2024 - Current
- Ensure all required intake forms are complete before appointments
- Ensure all patient inquiries are attended to in a timely manner
- Greet and check-in patients upon arrival to the clinic
- Answer phones and triage calls as need
- Process patient payments
- Assist with cleaning throughout the clinic as needed
Private Event Host/ Fine Food Sales/Keyholder
Dags and Willow
06.2024 - 07.2024
- Assisting with development of event ideas and executing them
- Ensure all events are executed as planned and quickly resolve any problems
- Ensuring a quick and thoughtful set-up and take-down
- Opening and closing the event space
- Mentored junior staff members in effective event management techniques, fostering a collaborative work environment that led to stronger team performance.
Server/Hostess
Twist Martini Bar
03.2024 - 05.2024
- Assist in FOH operations
- Provide personalized guest experiences
- Prepare and served alcoholic beverages including custom cocktails to 400-500 patrons a night
- Study and memorize 75+ popular cocktail recipes, as well as local beers and wines
- Maintain a clean, well-stocked and organized bar area
- Prepare tables and packages for bottle service
Medical Receptionist
Twig Fertility
01.2023 - 01.2024
- Ensure all required intake forms are complete before appointments
- Ensure all patient inquiries are attended to in a timely manner
- Greet and check-in patients upon arrival to the clinic
- Answer phones and triage calls as needed
- Triage general email inquiries
- Manage eFaxes
- Transcribe patient results
- Process patient payments
- Assist with cleaning throughout the clinic as needed
Patient Care Coordinator / Receptionist
TRIO Fertility
01.2021 - 01.2023
- Acting with a heightened sense of discretion and confidentiality with sensitive and private information
- Managing patient's medical schedules
- Schedule all first appointments for new patients
- Ensure all required intake forms are complete before appointments
Sales Associate
The Hive
06.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Sales Associate/ Server
Ciboulette et Cie
06.2018 - 09.2018
- Customer service representative assisting clients in a variety of products such as art pieces, home decor and clothing
- Marketing and promotions experience using social media to advertise specials and products
Education
Bachelor of Arts - Art History
Queen's University
01.2021
High school or equivalent -
Greenwood College School
01.2018
Skills
- Time Management
- Sound and lighting equipment
- Microsoft Word
- Team Collaboration
- Theater production
- Problem-solving
- Excellent communication
- Organizational skills
- Problem resolution
- Calm under pressure
Leadership And Volunteer Roles
- Costa Rica Community Service Trip, Greenwood College School, Toronto, Ontario, 01/18
- India Community Service Trip, Greenwood College School, Toronto, Ontario, 08/17
- The Lion King Musical, Make-Up and Effects Team, Greenwood College School 02/17
- The Little Mermaid Musical, Actress, Greenwood College School 03/16
- Beauty and the Beast, Actress, Greenwood College School 03/15
Qualifications And Certifications
- Food Handlers Certification
- National LifeGuard, Standard First Aid CPR-C
- Ski Racing Coach - Canadian Ski Coaches Federation
Languages
English
Native or Bilingual
Timeline
Reception
Twig Fertility
08.2024 - Current
Private Event Host/ Fine Food Sales/Keyholder
Dags and Willow
06.2024 - 07.2024
Server/Hostess
Twist Martini Bar
03.2024 - 05.2024
Medical Receptionist
Twig Fertility
01.2023 - 01.2024
Patient Care Coordinator / Receptionist
TRIO Fertility
01.2021 - 01.2023
Sales Associate
The Hive
06.2019 - 09.2019
Sales Associate/ Server
Ciboulette et Cie
06.2018 - 09.2018
High school or equivalent -
Greenwood College School
Bachelor of Arts - Art History
Queen's University
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