Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Hurley

Calgary,AB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Horticulture Assistant

Calgary Golf & Country Club
06.2020 - Current
  • Maintain garden beds through irrigating, planting, weeding and managing pests
  • Team lead, working to optimize efficiency and achieve daily goals
  • Facilitate workshops and seminars for the members to foster a fun and trusting atmosphere

Head Hostess

Jubilations Dinner Theatre
01.2023 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Cash Supervisor

Blush Lane Organic Market
09.2017 - 04.2021
  • Responsible for handling front-end cash management duties, including supervising staff, balancing and replenishing floats, consolidating, reconciling and preparing the weekly deposits
  • Demonstrate high degree of customer service, acting as main point-of-contact with customers to optimize shopping experience
  • Ensure that all cashiers are fully trained, and maintain teamwork and cooperation within the Customer Service Department
  • Provide guidance and leadership to cashiers by responding to questions related to policy and procedure

Recreational Leader

City of Calgary
01.2017 - 02.2018
  • Develop lesson plans that are engaging and aid in developing physical literacy skills and confidence in participants
  • Provide safety expertise and well-being to participants
  • Set-up and organize equipment, supplies and program space
  • Demonstrate a high degree of customer service

Education

Horticulture Technologist Diploma -

Olds College
Olds, AB
04.2022

Skills

  • Team builder with the ability to mentor and motivate peers
  • Ability to work in a multidisciplinary, high-performance environment
  • Maintains an honest, open approach when working with others
  • Outgoing, vibrant and reliable interpersonal skills
  • Strong problem solving skills, and conflict management skills

Timeline

Head Hostess

Jubilations Dinner Theatre
01.2023 - Current

Horticulture Assistant

Calgary Golf & Country Club
06.2020 - Current

Cash Supervisor

Blush Lane Organic Market
09.2017 - 04.2021

Recreational Leader

City of Calgary
01.2017 - 02.2018

Horticulture Technologist Diploma -

Olds College

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Kathleen Hurley