Joseph "Zach" Garcia
Stockton,CA
Summary
Club Assist is a professional and growing organization, in which I would like to share my knowledge, managerial skills, and ability to promote further growth for our company. Motivated individual with experience in customer service and skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Regional Account Manager
Club Assist
10.2021 - Current
- Forecast sales and meet annual goals for assigned territory.
- Create, maintain and present business plan for assigned account based to company management.
- Identify and resolve specific issues related to inventory, product fulfillment, product quality, tester repair, warranty adjudication, and accounts receivables/payables.
- Promotes best practices, training, performance growth (metrics/sales), product knowledge, order entry, and warranty/rotation procedures.
- Manage inventory levels by conducting audits on direct reports (SRRS).
- Ensure all deliveries are made on time
- Run data reports to assess performance and identify sales/service improvement opportunities.
- Work with high and and low performing customers and visit all account to improve performance and build effective relationships.
- Responsible for safety and supervision of direct reports (SRRS).
- Review routes for all SRRs every 6 months for efficiency.
- Ensure SRRs are DOT certified.
Technical Trainer
Club Assist North America
03.2020 - 10.2021
- Provides training for managements and technicians for Battery Service Providers (BSP)
- Analyze Battery Metrics for appropriate training recommendations
- Review BSPs B2Q Portal to identify challenges
- Prepare training schedules and materials for courses
- Execute training sessions, webinars, workshops etc
- In groups and/or individually
- Conduct on-site training
- Track data on completed courses, attendance
- Observe and evaluate results of training programs
- Determine overall effectiveness and efficiencies of training materials.
Sales Route Representative
Club Assist North America
03.2018 - 03.2020
- Delivery of AAA batteries, ancillary products, and marketing materials to providers
- Ensure providers are aware of initiatives, promotions, and processes
- Support providers by achieving sales goals/targets for their area
- Maintain records, logs, and reports in compliance with Department of Transportation policy
- Review reports with providers to help increase sales and address warranty and rotation concerns
- Create positive relationships with providers and technicians to ensure an open line of communication
- Assist with B2Q testing, conversion rates, consignment audits, and technician training
- Answer questions Technicians or shop owners may have with the tester or diagnostic issues
- Ability to explain the proper steps on how to capture a full member test with B2Q tester.
Battery Technician/ Light Service Driver AAA
AAA Northern California Nevada and Utah
11.2015 - 03.2018
- Driving and operating a service vehicle
- On location interaction with AAA Members that requests emergency road service
- Building trust and problem-solving skills to get the member on the go
- Utilize tablet, radio, and mapping systems
- Completes daily paperwork that consists of call logs, battery invoices, and cash receipts
- Changing tires, lockouts, and towing vehicles
- Continuous education and training within compliance with AAA requirement training
- Explanation of battery test results to Members to promote battery sales and service benefits
- Assisted other battery technicians with questions on how to use the B2Q and or how to read the test results
- During my time with AAA as a battery technician, I was always one of the top performers with battery full member testing, conversion, and member satisfaction.
Education
Automotive Service of Excellence (ASE)
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Presentation Skills Suite - San Joaquin Delta College
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Webinar Benchmark & Logistics - (Online)
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Essentials of Project Management - (Online)
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Smartsheet Project Management - (Online)
Criminal Justice/Law Enforcement Administration - undefined
York College
05.2014
Criminal Justice/Law Enforcement - undefined
Lassen Community College
05.2011
Skills
- Reliable team player who has built strong relationships with internal and external managers
- Ability to prioritize workloads to meet deadlines
- Ability to collaborate with managers and peers to achieve goals
- Mentor and coach
- Ability to innovate, motivate, and educate
- Experience leading operational business
- Good communication skills
- Proficient in Microsoft Suite - Word document, Excel, and PowerPoint
Timeline
Regional Account Manager
Club Assist
10.2021 - Current
Technical Trainer
Club Assist North America
03.2020 - 10.2021
Sales Route Representative
Club Assist North America
03.2018 - 03.2020
Battery Technician/ Light Service Driver AAA
AAA Northern California Nevada and Utah
11.2015 - 03.2018
Automotive Service of Excellence (ASE)
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Presentation Skills Suite - San Joaquin Delta College
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Webinar Benchmark & Logistics - (Online)
undefined
Essentials of Project Management - (Online)
undefined
Smartsheet Project Management - (Online)
Criminal Justice/Law Enforcement Administration - undefined
York College
Criminal Justice/Law Enforcement - undefined
Lassen Community College
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