Kathleen Flexhaug
Vernon,BC
Summary
Compassionate Care Provider offering personal assistance and support services for people who are ill, elderly, or have a disability on a short-term basis or as ongoing support. Skilled in documentation management and conflict resolution, I foster strong relationships with clients and teams, ensuring high satisfaction and support. Committed to empowering individuals through personalized care and resource coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
KDB HVAC
10.2021 - Current
- Coordinated scheduling for HVAC service appointments, enhancing operational efficiency and customer satisfaction.
- Managed communication between clients and technicians, ensuring accurate information flow and timely responses.
- Organized and maintained electronic filing systems for contracts and service records, improving document retrieval efficiency.
Community Support Worker
Garden Manor Personal Care Home
02.2020 - 09.2021
- Monitored client progress, documenting outcomes and adjusting care plans as necessary..
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
Community Support Worker
Interior Health Authority
01.2019 - 01.2021
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Kept accurate records of patients' care, condition, and progress.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Monitored vital signs and reported changes to healthcare teams for timely intervention.
- Trained new staff on best practices in patient care and safety procedures, enhancing team efficiency.
- Implemented infection control measures, contributing to a safe environment for clients and staff.
- Documented patient progress accurately in electronic health records, ensuring continuity of care.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
Education
No Degree -
Osoyoos High School
Osoyoos, BCSkills
- Life skills training
- Recreational activities
- Nutrition support
- Budgeting and finance
- Mental health
- Personal care assistance
- Time management
- Multitasking
- Excellent communication
- Emotional awareness
Languages
English
Certification
- HCA Training - over 25 years
- Administer Medication
- First Aid CPR
- Food Safe
- Intro to Mental Health
- Crisis Intervention Training
Timeline
Administrative Assistant
KDB HVAC
10.2021 - Current
Community Support Worker
Garden Manor Personal Care Home
02.2020 - 09.2021
Community Support Worker
Interior Health Authority
01.2019 - 01.2021
No Degree -
Osoyoos High School