Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kathleen Flexhaug

Vernon,BC

Summary

Compassionate Care Provider offering personal assistance and support services for people who are ill, elderly, or have a disability on a short-term basis or as ongoing support. Skilled in documentation management and conflict resolution, I foster strong relationships with clients and teams, ensuring high satisfaction and support. Committed to empowering individuals through personalized care and resource coordination.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

KDB HVAC
10.2021 - Current
  • Coordinated scheduling for HVAC service appointments, enhancing operational efficiency and customer satisfaction.
  • Managed communication between clients and technicians, ensuring accurate information flow and timely responses.
  • Organized and maintained electronic filing systems for contracts and service records, improving document retrieval efficiency.

Community Support Worker

Garden Manor Personal Care Home
02.2020 - 09.2021
  • Monitored client progress, documenting outcomes and adjusting care plans as necessary..
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.

Community Support Worker

Interior Health Authority
01.2019 - 01.2021
  • Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
  • Kept accurate records of patients' care, condition, and progress.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Monitored vital signs and reported changes to healthcare teams for timely intervention.
  • Trained new staff on best practices in patient care and safety procedures, enhancing team efficiency.
  • Implemented infection control measures, contributing to a safe environment for clients and staff.
  • Documented patient progress accurately in electronic health records, ensuring continuity of care.
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.

Education

No Degree -

Osoyoos High School
Osoyoos, BC

Skills

  • Life skills training
  • Recreational activities
  • Nutrition support
  • Budgeting and finance
  • Mental health
  • Personal care assistance
  • Time management
  • Multitasking
  • Excellent communication
  • Emotional awareness

Languages

English

Certification

  • HCA Training - over 25 years
  • Administer Medication
  • First Aid CPR
  • Food Safe
  • Intro to Mental Health
  • Crisis Intervention Training


Timeline

Administrative Assistant

KDB HVAC
10.2021 - Current

Community Support Worker

Garden Manor Personal Care Home
02.2020 - 09.2021

Community Support Worker

Interior Health Authority
01.2019 - 01.2021

No Degree -

Osoyoos High School
Kathleen Flexhaug