Maria Magdaleno
Palmdale
Summary
Dynamic Administrative Assistant and Referral Coordinator with over 8 years of experience in social services, specializing in customer service and medical billing. Excelled at Victory Outreach Palmdale by enhancing community engagement and financial tracking. Proven track record in improving patient satisfaction and streamlining referral processes at AV Pediatrics. Skilled in office administration and client advocacy, demonstrating exceptional organizational and interpersonal abilities.
Directed a women's drug and alcohol recovery home here in Palmdale thru Victory Outreach for 6 months.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Victory Outreach Palmdale
09.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Organized many community events within the Antelope Valley for the unhoused and youth.
- Supported the financial stability of the church by accurately tracking donations, pledges, and offerings on a weekly basis.
- Participate in annual holiday events with City of Palmdale and City of Lancaster such as Faith & Blue and feeding the unhoused.
- Assisting the public in applying for program services with housing, drug and treatment centers and food programs.
- Liaised with accounting team for seamless workflow.
- Greeted visitors, callers and members of congregation courteously and promptly
- Liaised between clients and vendors and maintained effective lines of communication.
Referral Coordinator
AV Pediatrics
04.2021 - 08.2023
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Worked with variety of ethnic groups and backgrounds to assist them in their healthcare needs.
- Assisted with completion of referral forms and verified data accuracy and completion
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased patient satisfaction by effectively addressing billing inquiries and providing clear explanations of charges and payments.
- Verified insurance of patients to determine eligibility.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Education
High School Diploma -
California Technical High School
Los Angeles07-2001
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Client advocacy
- Life skills training
- 8 years of social service experience
- Medical Terminology / Billing
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Victory Outreach Palmdale
09.2023 - 05.2024
Referral Coordinator
AV Pediatrics
04.2021 - 08.2023
High School Diploma -
California Technical High School
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