Summary
Overview
Work History
Education
Skills
Timeline
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KATHLEEN FAGUNDES

Oshawa

Summary

HARP certified Dental Assisting with training in infection prevention, and chairside support. Skilled at building trust with patients and supporting dentists in fast-paced clinical settings. Strong background in administration and customer service, bringing organization and adaptability to every task.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Adriana Garcia Hair Salon
03.2023 - 12.2024
  • Managed appointment scheduling and inventory for daily operations
  • Maintained client relations and organization in a small business setting
  • Assisted with clerical tasks and administrative duties

Sales Associate

Winners, No Frills, Tim Hortons
01.2020 - 01.2022
  • Provided exceptional customer service in fast-paced environments
  • Managed transactions and handled POS systems with accuracy
  • Supported team coordination and store cleanliness

Customer Service Representative

Remittance Inc.
05.2018 - 06.2021
  • Processed international financial transactions securely and efficiently
  • Delivered service in a high-volume, multicultural environment
  • Monitored accounts for suspicious activity and followed financial protocols

Personal Banking Advisor

Bradesco Bank
04.2010 - 01.2017
  • Opened new accounts, managed client portfolios, and advised on financial services
  • Promoted digital tools and exceeded performance goals
  • Maintained strong professional relationships with clients

Education

Graduate Certificate - Dental Assisting

Trillium College
Oshawa, ON
09.2025

Advanced Diploma - Office Administration Executive

Seneca College
Toronto, ON
08.2021

Bachelor's Degree - Marketing and Advertising

Paulista University
Brazil
01.2012

Skills

  • HARP Certified IPAC Training CPR Certified
  • Fluent in Portuguese and English
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Chairside assisting and sterilization protocols
  • Administrative support and documentation
  • Time management and teamwork
  • Typing speed: 50 WPM

Timeline

Administrative Assistant

Adriana Garcia Hair Salon
03.2023 - 12.2024

Sales Associate

Winners, No Frills, Tim Hortons
01.2020 - 01.2022

Customer Service Representative

Remittance Inc.
05.2018 - 06.2021

Personal Banking Advisor

Bradesco Bank
04.2010 - 01.2017

Advanced Diploma - Office Administration Executive

Seneca College

Graduate Certificate - Dental Assisting

Trillium College

Bachelor's Degree - Marketing and Advertising

Paulista University

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KATHLEEN FAGUNDES