Kathleen Calugcugan
Glendale
Summary
Graduated student with hands-on experience in supervising operations and managing customer interactions. Proven ability to enhance customer satisfaction while maintaining quality standards and workspace cleanliness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Lead Barista
Teaspoon
Burbank
07.2024 - Current
- Led team members to optimize shift operations and enhance service delivery.
- Ensured product quality and workspace cleanliness to create positive customer experiences.
- Assisted in resolving customer complaints and enhancing satisfaction.
- Managed inventory levels and conducted stock checks to support smooth operations.
Volunteer
SEIU Local 1000
Los Angeles
01.2015 - Current
- Coordinated community outreach events, enhancing engagement among union members.
- Managed preparation, setup, and breakdown of community and public events, ensuring smooth execution.
- Collaborated with volunteers to foster a supportive and inclusive work environment.
- Engaged with members to gather feedback on union initiatives and programs.
Cashier/ Barista
It's Boba Time
Panorama City & Downtown Burbank
01.2020 - 08.2024
- Processed customer transactions accurately and efficiently.
- Prepared and served beverages according to company recipes.
- Maintained cleanliness and organization of the service area.
- Executed daily tasks with attention to detail in a fast-paced environment.
Receptionist
Dr. Capulong's Dental Office
Eagle Rock
04.2022 - 07.2022
- Greeted patients warmly to create welcoming atmosphere.
- Verified insurance details and processed patient paperwork to streamline check-in process.
- Managed appointment scheduling using dental software efficiently.
- Answered phone calls and resolved patient inquiries to enhance patient satisfaction.
Hostess
Tony Roma's
Universal City
07.2018 - 10.2019
- Greeted guests warmly and guided them to their tables.
- Managed reservations efficiently to optimize seating arrangements.
- Provided menus and explained daily specials to patrons.
- Seated customers, answered phone calls, processed take-outs, greeted walk-ins, and handled payments.
- Oversaw restaurant closure, ensuring all final operations were executed without issues.
Customer Service Assistant
Golden State Gymnastics
Burbank
09.2017 - 01.2018
- Answered phone calls, assisted customers, scheduled classes, processed payments, and escorted children to assigned classes, ensuring smooth class transitions.
- Completed temporary role, supporting team operations during peak periods.
Volunteer
Walt Disney Elementary School
Burbank
10.2016 - 12.2016
- Collaborated with volunteers to foster a supportive work environment.
- Managed social media accounts, enhancing visibility of events and union activities.
- Facilitated member-leadership communication to address concerns effectively.
Education
Associate of Science - Sociology
Los Angeles Valley College
Valley Glen, CA01-2023
High School -
John Burroughs High School
Burbank, CA01-2019
Skills
- Barista training
- Sales techniques
- Customer service
- Processing payments
- Scheduling
- Shift coordination
- Operational leadership
- Answering telephone calls
- Computer savvy
- Microsoft Word
- Attention to detail
- Coachable
- Team player
- Assistance skills
- Quick learner
- Process floor plans
References
- Tracie Kimbrough, SEIU Local 1000, (818) 645-1470
- Marquisha Navarra, Providence Medical Center, (702) 371-8584
- Esther Pelayo, Entera Group Medical Inc., (818) 720-7609
Certification
- Food Handlers Card
- CPR Certified
- Servsafe
Timeline
Shift Supervisor/Lead Barista
Teaspoon
07.2024 - Current
Receptionist
Dr. Capulong's Dental Office
04.2022 - 07.2022
Cashier/ Barista
It's Boba Time
01.2020 - 08.2024
Hostess
Tony Roma's
07.2018 - 10.2019
Customer Service Assistant
Golden State Gymnastics
09.2017 - 01.2018
Volunteer
Walt Disney Elementary School
10.2016 - 12.2016
Volunteer
SEIU Local 1000
01.2015 - Current
Associate of Science - Sociology
Los Angeles Valley College
High School -
John Burroughs High School