Amanda "Amity" Baker
Aliso Viejo
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista/Shift Lead Supervisor
Starbucks Corporation
05.2021 - Current
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Game Master
Deceptive Games Escape Room
01.2020 - 04.2024
- Watched guests closely to maintain current understanding of gameplay.
- Explained company policies, game rules and safety requirements.
- Communicated clearly and on-time to share clues and direct game actions.
- Planned and set up games with specific subject matter and stories.
Stage Manager/Teacher
Creative Kids Playhouse
11.2019 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet show demands
- Able to work with inexperienced crew members and still maintain team efficiency
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
Barista
Coffee Bean & Tea Leaf
07.2019 - 04.2020
- Created countless drinks in average shifts with consistently positive customer satisfaction scores
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Maintained composure and work quality while under stress
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Associate
In-n-Out Burger
07.2017 - 05.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
ORANGE COUNTY SCHOOL OF THE ARTS
Santa Ana, CA06.2019
Skills
- Basic Repair Skills
- Customer Service Expertise
- Food safety compliance
- POS system operation
- Barista training
- Time management abilities
Certification
Food Service Handlers Card
Timeline
Barista/Shift Lead Supervisor
Starbucks Corporation
05.2021 - Current
Game Master
Deceptive Games Escape Room
01.2020 - 04.2024
Stage Manager/Teacher
Creative Kids Playhouse
11.2019 - 06.2022
Barista
Coffee Bean & Tea Leaf
07.2019 - 04.2020
Associate
In-n-Out Burger
07.2017 - 05.2019
Food Service Handlers Card
High School Diploma -
ORANGE COUNTY SCHOOL OF THE ARTS
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