Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Community Outreach
Timeline
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Kathleen Burris

Halifax,NS

Summary

Results-oriented professional with experience in customer service, sales, business development, and operations management. Proven track record of exceeding sales targets, fostering client relationships, and optimizing operational efficiency. Skilled in prospecting, strategic planning, and delivering exceptional customer service. Proficient in Microsoft Office and accustomed to working independently under pressure. Seeking a sales role where I can leverage my extensive experience and achievements to drive revenue growth and exceed sales targets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

R&D Crane
01.2022 - Current
  • Manage day-to-day operations, overseeing performance of 12 operators and 2 admin staff, ensuring exceptional customer service delivery
  • Coordinate operational activities to optimize efficiency and effectiveness, resulting in improved workflow and productivity
  • Dedicate efforts towards enhancing R&D Crane's reputation, establishing the brand as synonymous with quality and reliability
  • This involves ensuring punctual operator arrivals, enhancing maintenance protocols to minimize breakdowns, elevating safety and quality standards, and delivering a white-glove service experience
  • Play a key role in attracting and retaining a steady client base, ultimately leading R&D Crane to achieve profitability for the first time in the company's history
  • Deliver outstanding customer service, addressing inquiries and resolving issues in a timely and professional manner
  • Capitalize on R&D's strengths and high-quality standards to draw clients away from competitors and persuade them to choose R&D in a fiercely saturated and competitive market
  • Build strong relationships with customers, earning trust and loyalty through effective communication and problem-solving
  • Provide mentorship and guidance to team members, fostering a positive work environment conducive to growth and development
  • Collaborate with cross-functional teams to identify opportunities for process improvement and implement best practices.

Business Development Manager

Cherubini Group of Companies
01.2020 - 01.2022
  • Drove revenue growth for R&D Cranes, Burnside Truck Centre, Quality Blasting and Coatings, and Classic Freight Systems through strategic sales initiatives by providing a “one call does it all” solution for our customer base
  • Acquired new clients and expanded market presence across multiple industries
  • Collaborated with cross-functional teams to align customer needs with company objectives
  • Surpassed sales targets, earning recognition for exceptional performance
  • Crafted customized proposals and facilitated meetings with key decision-makers
  • Contributed to market analysis and strategic planning to fuel company growth
  • Upheld professionalism and ethical standards in all interactions.

Account Manager

Stingray Media
01.2016 - 01.2020
  • Prospected and developed new business, growing client base from zero accounts to 25 key accounts (spending $40,000 or more)
  • Presented innovative sales opportunities to clients, helping them push their products/services and gain market share using both radio and digital solutions to leverage and promote their products/businesses
  • Managed all aspects of client customer service, ensuring client satisfaction while upholding station guidelines
  • Achieved 110% of sales budget in 2017, 2018, & 2019 earning the President’s Gold Award distinction.

Education

Bachelor of Arts -

Dalhousie University
01.2013

Skills

  • Collaborative
  • Socially Focused
  • Lively and Stimulating Communicator
  • Flexible
  • "outside of the box" thinker
  • Gregarious and Persuasive

Certification

  • ISO 9001:2015 Internal Auditor Certification, 2021-12-31
  • Supervising for Safety – Enger Safety, 2021-12-31
  • Excel with Excel: Fundamentals, 2021-12-31
  • Basic First Aid, 2022-12-31
  • Emergency First Aid, 2022-12-31
  • Accident/Incident Investigation, 2023-12-31
  • OHS, 2023-12-31
  • National Safety Officer Course - in Progress

Accomplishments

  • Revenue Growth: Instrumental in driving growth revenue, leading company to profitability.
  • Efficiency Improvement: Developed and implemented digital dispatch system, replacing manual process, and enhancing operational efficiency.
  • President’s Gold Winner in Sales for Stingray Radio: 2017, 2018, 2019
  • Top Sales Associate for Best Buy Canada: 2014
  • Top Mobile Sales Associate for Best Buy Canada: 2012, 2013, 2014
  • Top Seller Best Buy: Dartmouth 2014
  • Best Mobile Associate Award: 2012, 2013, and 2014
  • Best Buy Dartmouth MVP: October 2013
  • Telus World Skins Tournament for Top Seller Award 2013
  • National Top Seller Blockbuster, Lower Sackville 2009

Community Outreach

  • Emerging Leaders Committee (2022-2024)
  • Children’s Make-A-Wish Golf Tournament (2018-2019)
  • BJ’s Links for Lymphoma Gold Tournament Committee (2016-2019)
  • Taekwondo – Red Stripe Belt

Timeline

Operations Manager

R&D Crane
01.2022 - Current

Business Development Manager

Cherubini Group of Companies
01.2020 - 01.2022

Account Manager

Stingray Media
01.2016 - 01.2020

Bachelor of Arts -

Dalhousie University

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Kathleen Burris