Katherine STEPHEN
Calgary,AB
Summary
PROFILE: I want to make a difference in the workplace! I strive to be the best I can be by helping and supporting others. I am a team player. I am highly organized, adaptable, and reliable.
Overview
36
36
years of professional experience
Work History
Customer Support Expert
Bell Canada
01.2014 - 01.2024
- Developed positive relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, demonstrating active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls and visits as a member of the Customer Service team while adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Office Administrator
Bell Canada
01.2008 - 01.2014
- Conducted regular audits of records and inventory to ensure accuracy and resolve any discrepancies to ensure easy retrieval of information.
- Trained colleagues on proper records management procedures, promoting consistent practices across the team.
Licensed Practical Nurse
Valley View Villa
01.1988 - 01.2008
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Delivered compassionate care to elderly residents
- Maintained detailed and accurate medical records, ensuring timely documentation of treatments, medications, and resident status.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Education
Licensed Practical Nursing Diploma
Nova Scotia Community College
Halifax, Nova Scotia06-1988
Skills
- Creative problem-solving
- Complaint handling
- Customer relationship management
- Highly organized individual
- Team collaboration
- Adaptable
- Empathic
- Continuous learner
Languages
English
Full Professional
Timeline
Customer Support Expert
Bell Canada
01.2014 - 01.2024
Office Administrator
Bell Canada
01.2008 - 01.2014
Licensed Practical Nurse
Valley View Villa
01.1988 - 01.2008
Licensed Practical Nursing Diploma
Nova Scotia Community College
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