Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Meaning

Waterloo,Ontario

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Support Expert

GlossGenius
Remote
12.2022 - Current
  • Communicated effectively with both internal teams and external customers via phone, email, chat.
  • Ensured compliance with company policies when handling sensitive information from customers.
  • Assisted customers with technical issues related to product installation or usage.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

Inbound Telesales Associate

Rogers
Remote
01.2022 - 12.2022
  • Provided accurate information regarding product features, pricing and availability.
  • Participated in regular training sessions on sales techniques and best practices.
  • Identified customer needs and recommended products accordingly.
  • Built strong relationships with customers through excellent service delivery.
  • Applied good listening skills to determine customer preferences and financial limits.

Customer Service Representative

Majorel - Ally Bank Campaign
Kitchener, Ontario
10.2019 - 08.2020
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

St. Benedict Catholic Secondary School
Cambridge, ON
07-2009

Skills

  • Customer service excellence
  • Adaptive team player
  • Active Listening
  • Problem-solving abilities
  • De-Escalation Techniques

References

References available upon request.

Timeline

Customer Support Expert

GlossGenius
12.2022 - Current

Inbound Telesales Associate

Rogers
01.2022 - 12.2022

Customer Service Representative

Majorel - Ally Bank Campaign
10.2019 - 08.2020

High School Diploma -

St. Benedict Catholic Secondary School

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Michael Meaning