Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
References
Timeline
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Katherine Roman

Woodbridge,Canada

Summary

Motivated and reliable worker with strong customer service experience and a proven ability to work in fast-paced, team-oriented environments. Skilled in multitasking, maintaining organization, and providing friendly, efficient service. Eager to contribute to Costco’s high standards of customer satisfaction and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BARISTA

STARBUCKS
Woodbridge, Ontario
08.2023 - 04.2025
  • Prepared handcrafted beverages and food items efficiently, while maintaining quality and consistency.
  • Delivered friendly, attentive customer service in a high-volume, fast-paced environment.
  • Operated the POS system to process transactions quickly and accurately.
  • Maintained a clean and organized workspace, following health and safety standards.
  • Promoted seasonal offerings and upsold products, contributing to increased sales.
  • Collaborated with team members to ensure smooth store operations and positive customer experiences.
  • Trained and supported new partners to help them integrate into the team and follow company standards.
  • Won Employee of the Quarter in Summer 2024.

SALES ASSOCIATE

KIMBERLY CAPONE INTERIOR DESIGN
Woodbridge, ON
04.2023 - 06.2023
  • Cleaned and organized the store.
  • Put away the fabrics.
  • Assisted designers with projects.
  • Assisted clients and catered to their needs.
  • Maintained an organized inventory of samples and design materials in the showroom.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

MEET AND GREETER

WATER BABIES
Woodbridge, ON
09.2022 - 04.2023
  • Water Babies is a swimming company that teaches newborns to 4-year-old children the fundamentals of swimming.
  • Welcomed families and children to create a friendly atmosphere.
  • Took attendance before class.
  • Assisted with registration processes for new participants and families.
  • Collaborated with instructors to ensure smooth class transitions.
  • Performed general cleaning duties, such as sweeping floors and dusting shelves. Cleaned and organized the pool area.
  • Provided support at multiple pool locations.

SALES ASSOCIATE/CASHIER

SIRENS
Woodbridge, ON
08.2019 - 09.2022
  • Delivered excellent customer service while promoting brand values of exclusivity and transparency.
  • Assisted with opening and closing procedures, including cash handling and till management.
  • Supported merchandising by building displays and organizing inventory.
  • Helped customers with sizing, product selection, and checkout.
  • Maintained store cleanliness and supported shipment and restocking tasks.
  • Developed strong sales, customer service, and teamwork skills in a fast-paced retail environment.

Education

Bachelor of Arts - Architecture

University of Toronto
Toronto, ON
04.2026

OSSD -

St. Jean De Brebeuf
Woodbridge, ON
06.2022

Skills

  • Excellent Multi-tasker
  • Customer Service
  • Strong Communication Skills
  • Good Time Management
  • Team Collaborator
  • Problem-solving Skills

Certification

  • 10/2019, First Aid and CPR Certification
  • 06/2023, Smart Serve Certification

Hobbies and Interests

Dancing, Exercising, Designing, Cooking

Accomplishments

  • 2018-2022, Honour Roll
  • 2024, Employee of the Quarter

References

References available upon request.

Timeline

BARISTA

STARBUCKS
08.2023 - 04.2025

SALES ASSOCIATE

KIMBERLY CAPONE INTERIOR DESIGN
04.2023 - 06.2023

MEET AND GREETER

WATER BABIES
09.2022 - 04.2023

SALES ASSOCIATE/CASHIER

SIRENS
08.2019 - 09.2022

Bachelor of Arts - Architecture

University of Toronto

OSSD -

St. Jean De Brebeuf

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Katherine Roman