Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Otterman

Simcoe,ON

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Outside Sales Representative

Cadman Power Equipment LTD.
09.2023 - Current
  • Managing both Central Canada and the Western USA; increased territory sales by building strong relationships with key clients and identifying new business opportunities in the agriculture industry.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs throughout varying geographic locations.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory managing an average of 75 dealer accounts.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Responsible for developing irrigation system design, nutrient management system design and custom equipment development; addressed to the wide variations in customer needs including selecting pumps, power units, engines, piping and OEM products.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
  • Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.

Outside Sales Representative

Fastenal Canada
08.2015 - 04.2023
  • Established new accounts through cold calling and personal visits to potential customers
  • Facilitated sales of industrial and construction products to customers
  • Increased sales revenue during 3 years in sales role with 60 assigned customer accounts
  • Communicated effectively with broad range of professionals to promote industrial products
  • Negotiated prices, terms of sales and service agreements
  • Exceeded monthly sales goals for 3 years with average increase of 10-20% per month demonstrating consistent growth
  • Built strong client rapport to establish diversified network of connections
  • Promoted and installed several added services designed to maintain customer inventory and produce ongoing sales revenue
  • Recorded accurate and efficient records in customer databases utilizing Microsoft Office applications and CRM
  • Quoted prices, credit terms and other bid specifications.
  • Provided customers with scheduled health and safety demonstrations, product safety meetings with vendors, overhead crane and elevator inspections leading to increased sales in various health and safety products

Front Office Manager

Three Brydges Automotive LTD.
04.2019 - 08.2021
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed weekly payroll for 10 employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Support employees by providing assistance with repairs and cleaning workspaces

Front Store Supervisor

Shoppers Drug Mart
07.2011 - 05.2016
  • Provided instruction, coaching and motivation with up to 15 employees during shifts
  • Trained and supervised 10 other cashiers over period of 4 years at Company
  • Assured strict adherence to corporate guidelines and metrics
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Demonstrated ability to assess risk and respond to issues appropriately
  • Assisted manager's with balancing, identifying and reconciling daily transactions
  • Assisted in preparation, distribution, and storage of pharmaceuticals
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Promoted importance of security and customer tracking to minimize store losses.

Warehouse Associate

Siemens
05.2014 - 08.2015
  • Verified quantities and description of materials received by checking merchandise against packing lists
  • Resolved inventory losses by identifying
  • Managed 15% reduction in labor cost by identifying employee overuse age
  • Recorded information, shortages and discrepancies in system
  • Streamlined material delivery processes and boosted profits by increasing efficiency and reducing downtime
  • Confirmed accuracy, quality and quantity of materials received
  • Conducted monthly inventories of materials on work floor
  • Adhered to all requirements and regulations for interstate HAZMAT carriers
  • Cleaned and maintained warehouse in compliance with OHSA safety standards
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise

Education

High School Diploma -

Glendale High School
Tillsonburg, ON
2008

Skills

  • Time Management
  • Customer Service
  • Building Effective Relationships
  • Communication Skills
  • Listening
  • Organizational Skills
  • Problem Solving
  • Leadership
  • Cultural awareness
  • Critical thinking

Certification

  • Standard First Aid Certification - CPR Level C - 2024
  • Ontario Occupational Health and Safety Training - 2024
  • Ontario WHMIS Training - 2024

Timeline

Outside Sales Representative

Cadman Power Equipment LTD.
09.2023 - Current

Front Office Manager

Three Brydges Automotive LTD.
04.2019 - 08.2021

Outside Sales Representative

Fastenal Canada
08.2015 - 04.2023

Warehouse Associate

Siemens
05.2014 - 08.2015

Front Store Supervisor

Shoppers Drug Mart
07.2011 - 05.2016

High School Diploma -

Glendale High School

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Katherine Otterman