Katherine Otterman
Simcoe,ON
Summary
Diligent customer service and sales representative offering 10+ year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OUTSIDE SALES REPRESENTATIVE
Cadman Power Equipment
09.2023 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Established new accounts through cold calling and personal visits to potential customers.
OUTSIDE SALES REPRESENTATIVE
Fastenal Canada
08.2015 - 09.2023
- Established new accounts through cold calling and personal visits to potential customers
- Facilitated sales of industrial and construction products to customers
- Increased sales revenue by 275% during 3 years in sales role with 60 assigned customer accounts
- Communicated effectively with broad range of professionals to promote industrial products
- Negotiated prices, terms of sales and service agreements
- Exceeded monthly sales goals for 5 years with average increase of 10-20% per month demonstrating consistent growth
- Built strong client rapport to establish diversified network of connections
- Promoted and installed several added services designed to maintain customer inventory and produce ongoing sales revenue
- Recorded accurate and efficient records in customer databases utilizing Microsoft Office applications and CRM
- Quoted prices, credit terms and other bid specifications
- Provided customers with scheduled health and safety demonstrations, product safety meetings with vendors, overhead crane and elevator inspections leading to increased sales in various health and safety products.
OFFICE MANAGER
Three Brydges Automotive LTD
04.2019 - 08.2021
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Completed weekly payroll for 10 employees
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Support employees by providing assistance with repairs and cleaning workspaces.
FRONT STORE SUPERVISOR
Shoppers Drug Mart
07.2011 - 05.2016
- Provided instruction, coaching and motivation with up to 15 employees during shifts
- Trained and supervised 10 other cashiers over period of 4 years at Company
- Assured strict adherence to corporate guidelines and metrics
- Marked-down clearance items and relocated merchandise to proper store areas
- Demonstrated ability to assess risk and respond to issues appropriately
- Assisted manager's with balancing, identifying and reconciling daily transactions
- Assisted in preparation, distribution, and storage of pharmaceuticals
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Promoted importance of security and customer tracking to minimize store losses.
WAREHOUSE ASSOCIATE
Siemens
05.2014 - 08.2015
- Verified quantities and description of materials received by checking merchandise against packing lists
- Resolved inventory losses by identifying
- Managed 15% reduction in labor cost by identifying employee overuse age
- Recorded information, shortages and discrepancies in system
- Streamlined material delivery processes and boosted profits by increasing efficiency and reducing downtime
- Confirmed accuracy, quality and quantity of materials received
- Conducted monthly inventories of materials on work floor
- Adhered to all requirements and regulations for interstate HAZMAT carriers
- Cleaned and maintained warehouse in compliance with OHSA safety standards
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Education
High School Diploma -
Glendale High School
Tillsonburg, ON06.2006
Skills
- Time Management
- Problem Solving
- Customer Service
- Organizational Skills
- Quality Assurance
- Account Management
- Building Effective Relationships
- Communication Skills
- Relationship Building
- Prospecting and Cultivating
- Client Needs Assessment
- Superior organizational skills
- Excellent presentation skills
- Opportunity Identification
Certification
- Ontario Health & Safety Training, 02/01/21, Present
- Standard First Aid and CPR/AED Level C, 02/01/24, 03/01/27
- WHMIS, 01/01/2024
- Pleasure Craft Operator Card, 02/01/21, Present
- Possession and Acquisition Licence (PAL), 03/01/20, 04/01/25
- Trapping License Ontario, 04/01/22, 04/01/24
- Ontario Pesticide Certification - In Progress
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Groups
London and Middlesex Humane Society, 04/01/22, 02/01/23, Volunteer with the HSLM as an animal socializer and shelter support crew.
Personal Information
Willing To Relocate: Anywhere
Timeline
OUTSIDE SALES REPRESENTATIVE
Cadman Power Equipment
09.2023 - Current
OFFICE MANAGER
Three Brydges Automotive LTD
04.2019 - 08.2021
OUTSIDE SALES REPRESENTATIVE
Fastenal Canada
08.2015 - 09.2023
WAREHOUSE ASSOCIATE
Siemens
05.2014 - 08.2015
FRONT STORE SUPERVISOR
Shoppers Drug Mart
07.2011 - 05.2016
High School Diploma -
Glendale High School