Diligent customer service and sales representative offering 10+ year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OUTSIDE SALES REPRESENTATIVE
Cadman Power Equipment
09.2023 - Current
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Established new accounts through cold calling and personal visits to potential customers.
OUTSIDE SALES REPRESENTATIVE
Fastenal Canada
08.2015 - 09.2023
Established new accounts through cold calling and personal visits to potential customers
Facilitated sales of industrial and construction products to customers
Increased sales revenue by 275% during 3 years in sales role with 60 assigned customer accounts
Communicated effectively with broad range of professionals to promote industrial products
Negotiated prices, terms of sales and service agreements
Exceeded monthly sales goals for 5 years with average increase of 10-20% per month demonstrating consistent growth
Built strong client rapport to establish diversified network of connections
Promoted and installed several added services designed to maintain customer inventory and produce ongoing sales revenue
Recorded accurate and efficient records in customer databases utilizing Microsoft Office applications and CRM
Quoted prices, credit terms and other bid specifications
Provided customers with scheduled health and safety demonstrations, product safety meetings with vendors, overhead crane and elevator inspections leading to increased sales in various health and safety products.
OFFICE MANAGER
Three Brydges Automotive LTD
04.2019 - 08.2021
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Completed weekly payroll for 10 employees
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Support employees by providing assistance with repairs and cleaning workspaces.
FRONT STORE SUPERVISOR
Shoppers Drug Mart
07.2011 - 05.2016
Provided instruction, coaching and motivation with up to 15 employees during shifts
Trained and supervised 10 other cashiers over period of 4 years at Company
Assured strict adherence to corporate guidelines and metrics
Marked-down clearance items and relocated merchandise to proper store areas
Demonstrated ability to assess risk and respond to issues appropriately
Assisted manager's with balancing, identifying and reconciling daily transactions
Assisted in preparation, distribution, and storage of pharmaceuticals
Handled all customer relations issues in gracious manner and in accordance with company policies
Maintained established merchandising standards, including window, sales floor and promotional displays
Promoted importance of security and customer tracking to minimize store losses.
WAREHOUSE ASSOCIATE
Siemens
05.2014 - 08.2015
Verified quantities and description of materials received by checking merchandise against packing lists
Resolved inventory losses by identifying
Managed 15% reduction in labor cost by identifying employee overuse age
Recorded information, shortages and discrepancies in system
Streamlined material delivery processes and boosted profits by increasing efficiency and reducing downtime
Confirmed accuracy, quality and quantity of materials received
Conducted monthly inventories of materials on work floor
Adhered to all requirements and regulations for interstate HAZMAT carriers
Cleaned and maintained warehouse in compliance with OHSA safety standards
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Education
High School Diploma -
Glendale High School
Tillsonburg, ON
06.2006
Skills
Time Management
Problem Solving
Customer Service
Organizational Skills
Quality Assurance
Account Management
Building Effective Relationships
Communication Skills
Relationship Building
Prospecting and Cultivating
Client Needs Assessment
Superior organizational skills
Excellent presentation skills
Opportunity Identification
Certification
Ontario Health & Safety Training, 02/01/21, Present
Standard First Aid and CPR/AED Level C, 02/01/24, 03/01/27
WHMIS, 01/01/2024
Pleasure Craft Operator Card, 02/01/21, Present
Possession and Acquisition Licence (PAL), 03/01/20, 04/01/25
Trapping License Ontario, 04/01/22, 04/01/24
Ontario Pesticide Certification - In Progress
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Groups
London and Middlesex Humane Society, 04/01/22, 02/01/23, Volunteer with the HSLM as an animal socializer and shelter support crew.