Katherine Linares
Anaheim,CA
Summary
Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Disneyland Park
01.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
Entertainer Host
Knott's Berry Farm
08.2022 - Current
- Learned duties for various positions and provided backup at key times
- Build relationships with guests to encourage repeated business
- Answered questions about park policies and addressed customer concerns
- Worked flexible schedules and extra shifts to meet work needs
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
Leader Volunteer
Lakewood Sheriff Station
01.2017 - 04.2022
- Mentored new volunteers, providing guidance and support to ensure their success in the program.
- Built excellent rapport and working relationships with the community to build trust and improve communication
- Recorded facts to prepare reports documenting incidents and activities
- Monitored crowded public areas and events to mitigate risk and promote safety
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Cashier Manager
OC Mom and Baby
10.2019 - 11.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Monitored areas for security issues and safety hazards
Party Hostess/Server Trainer
John's Incredible Pizza
12.2019 - 05.2020
- Organized various themed parties, with coordinated decorations, menus and activities
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Led creative games and activities to engage and entertain guests during events
- Resolved conflict to maintain fun, positive and safe event environments
- Cheerfully briefed customers on facility rules, amenities and party policies.
Education
Bachelor of Science - Criminal Justice
California State University, Long Beach
Long Beach, CA05-2025
Associate of Science - Administration of Justice
Cerritos College
Norwalk, CA05-2023
High School Diploma -
Cerritos Highschool
Cerritos, CA06-2020
Skills
- Guest service
- Collaborative teamwork
- Cleanliness standards
- Food handling
Awards
- Received Dean's List Award in California State Long Beach
- Community Service Award for Los Angeles Sheriff Department Explorer Program
- Received Honor Awards in Cerritos College
- Recognition Award in Cerritos High school for Outstanding Achievement in TV Broadcasting
- Athletic Award in Cerritos High school for Girls Varsity Soccer
Certification
- California Department of Alcoholic Beverage Control Certified
- California Food Handler Certificate
Languages
English
Spanish
American Sign Language
Timeline
Food and Beverage Server
Disneyland Park
01.2024 - Current
Entertainer Host
Knott's Berry Farm
08.2022 - Current
Party Hostess/Server Trainer
John's Incredible Pizza
12.2019 - 05.2020
Cashier Manager
OC Mom and Baby
10.2019 - 11.2020
Leader Volunteer
Lakewood Sheriff Station
01.2017 - 04.2022
Bachelor of Science - Criminal Justice
California State University, Long Beach
Associate of Science - Administration of Justice
Cerritos College
High School Diploma -
Cerritos Highschool
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