Summary
Overview
Work History
Education
Skills
Certifications
References
Timeline
Generic

Katherine Good

Peterborough,ON

Summary

A hardworking, reliable and responsible employee with a background in customer service, versed in providing informative, honest resolutions to customer inquiries and concerns. A leader that is highly organized, proactive and punctual. Works well in a fast-paced environment, independently and within team settings.

Overview

10
10
years of professional experience

Work History

Guest Service Manager

Great Blue Resorts - Bellmere Winds
Keene, Ontario
03.2024 - Current
  • Assisted in the recruitment, training and management of Guest Service staff, Marina staff and Experience staff.
  • Monitored customer service operations to ensure quality standards were met.
  • Ensured proper maintenance of facilities used by guests.
  • Maintained accurate records of all guest interactions, inquiries and complaints.
  • Ensured compliance with relevant policies, procedures and regulations regarding guest services.
  • Implemented new processes and systems to enhance the overall customer experience.

Experience Coordinator & Entertainment Manager

Great Blue Resorts - Bellmere Winds
Keene, ON
04.2023 - 11.2023
  • Organized and scheduled multiple diverse events to offer cottage owners and renters.
  • Effectively utilized time management skills to ensure a calendar of events was provided when required.
  • Coordinated marketing campaigns via Mailchimp, monitoring accuracy, execution and follow-up.
  • Communicated with vendors via phone and email to ensure proper planning of events.
  • Operated with a high level of organization to provide invoices, waivers and records to appropriate parties.
  • effectively managed a team of two employees and delegated responsibilities to provide great service.

Delivery Department Associate

The Home Depot
Peterborough, ON
06.2021 - 12.2022
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Provided administrative support with order tracking, delivery planning and customer records.
  • Prepared shipments to be returned to vendors and placed in outbound collection areas.
  • Worked successfully with diverse group of coworkers to accomplish goals and resolve issues related to products and services.
  • Communicated with delivery service members to plan and schedule home and business deliveries.

Customer Service Representative

The Home Depot
Peterborough, ON
10.2020 - 12.2022
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Answered customer phone inquiries regarding products, current sales and promotions.
  • Fielded customer concerns and queries, fast-tracking them for problem resolution.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Early Childhood Education Assistant

Earl Haig Community Daycare Centre
Toronto, ON
06.2014 - 09.2020
  • Managed schedule of group activities, special events and class field trips.
  • Maintained tidy and clean classroom consistent with health and safety standards.
  • Observed each child to help improve social, mental and behavioural competencies.
  • Tracked each child's progress and reported progress to parents.

Education

Bachelor of Science - Forensic Science & Psychology

Trent University
Peterborough, ON
01-2024

High School Diploma -

Danforth Collegiate Institute and Technical School
Toronto, ON
06.2019

Skills

  • Customer relations
  • Cross-functional collaboration
  • High-energy attitude
  • Time management
  • Staff mentoring
  • Conflict mediation
  • Detail-oriented
  • Microsoft Office Suite

Certifications

Standard First Aid and CPR-C

Obtained: October 2022

References

Available upon request

Timeline

Guest Service Manager

Great Blue Resorts - Bellmere Winds
03.2024 - Current

Experience Coordinator & Entertainment Manager

Great Blue Resorts - Bellmere Winds
04.2023 - 11.2023

Delivery Department Associate

The Home Depot
06.2021 - 12.2022

Customer Service Representative

The Home Depot
10.2020 - 12.2022

Early Childhood Education Assistant

Earl Haig Community Daycare Centre
06.2014 - 09.2020

Bachelor of Science - Forensic Science & Psychology

Trent University

High School Diploma -

Danforth Collegiate Institute and Technical School
Katherine Good