Katherine Gardner
Toronto
Summary
Dynamic Host Manager with a proven track record at Coffee Oysters Champaign, excelling in operational efficiency and guest relations. Enhanced customer satisfaction through effective reservation management and strong leadership, fostering a collaborative team environment. Skilled in employee scheduling and conflict resolution, driving repeat business and improving overall service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Host Manager
Coffee Oysters Champaign / A Toi
10.2023 - 03.2025
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
- Resolved conflicts among staff members quickly, fostering a positive work environment conducive to teamwork.
- Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
Server
Marias Mediterranean Restaurant
01.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Boxed Social
01.2012 - 01.2014
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Diploma - Traditional Animation
Vancouver Film School
Vancouver05-2022
Archeology
University of British Columbia
Vancouver, None05-2017
Skills
- Exceptional communication
- Operational efficiency
- Strong leadership
- Employee scheduling
- Reservation management
- Team management
- Guest relations
Certification
Smart Serve
Timeline
Host Manager
Coffee Oysters Champaign / A Toi
10.2023 - 03.2025
Server
Marias Mediterranean Restaurant
01.2017 - 01.2018
Server
Boxed Social
01.2012 - 01.2014
Diploma - Traditional Animation
Vancouver Film School
Archeology
University of British Columbia
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