Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yazen Al-Azzawi

Mississauga,ON

Summary

Proven leader in hospitality, adept at enhancing operational efficiency and team productivity at Restaurant. Excelled in staff training, reservation management, and elevating customer service standards, significantly improving guest satisfaction. Skilled in multitasking and problem-solving, successfully increased revenue by optimizing service delivery and leveraging technology for better communication and organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host Manager

Resturant
07.2023 - Current
  • Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
  • Enhanced team productivity by conducting regular staff training on hospitality best practices.
  • Improved customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed inventory control systems, reducing waste and controlling costs within the restaurant budget.
  • Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
  • Streamlined front-of-house operations for increased efficiency and improved guest experience.
  • Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
  • Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
  • Evaluated employee performance regularly through feedback sessions and constructive criticism aimed at improvement.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Created order control section for the restaurant's POS system, which is designed to improve communication between the waiter's and kitchen staff for better service.
  • Created a reservation system, which increased customer flow and restaurant's revenue by making it more accessible for customer's to make a reservation or make changes to their reservation.

Head Waiter

Resturant
07.2022 - 07.2023
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.

Education

Father Michael Goetz Secondary School
Mississauga, ON

Skills

    Exceptional communication

    Operational Efficiency

    Staff Training and Development

    Team Management

    Multitasking

    Reservation Management

    Customer Service

    Problem-Solving

    Time Management

Languages

English
Native or Bilingual
Arabic
Full Professional

Certification

  • OSHA Certified

Timeline

Host Manager

Resturant
07.2023 - Current

Head Waiter

Resturant
07.2022 - 07.2023

Father Michael Goetz Secondary School

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Yazen Al-Azzawi