Kateryna Voloshyna
Overview
4
4
years of professional experience
1
1
Certification
Work History
Room Service Server
Marriott Hotel
Niagara Falls, ON
07.2023 - Current
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Prepared special services for guests such as honeymoon and other romantic packages.
Hostess
Marriott Hotel
Niagara Falls, ON
06.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Welland Cafe
LINE COOK
Welland, ON
11.2022 - 05.2023
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Stored and organized ingredients into fridges and bins.
WAREHOUSE WORKER
Bonito Polska
Cracow, Poland
07.2022 - 10.2022
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
- Packed orders in accordance with customer specifications.
CUSTOMER SERVICE ADVISOR
LPP GROUP
Cracow, Poland
05.2021 - 07.2022
- Active customer service
- Clothing labeling
- Maintenance of the cash register and Payment terminal
- Laying and separation of clothes in the Store and in the warehouse
- Receiving deliveries of goods
- Receiving customer returns and complaints
Server, Banquet Server
SOBI CLUB
Kyiv, Ukraine
06.2019 - 09.2019
- Cleaning tables and preparing spaces for future diners
- Carrying drinks and food from the kitchen or bar area to the tables
- Memorizing the food menu and wine list
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cash desk service
- Preparation and service of banquets, weddings, conferences and birthdays
Education
BACHELOR - TOURISM AND RECREATION
Pedagogical University of Cracow
Skills
- Multi-Tasking Skill
- Fast Learning
- Billing and Payment Processing
- Table Setting Arrangements
- Menu Memorization
- Stocking and Replenishing
- Pos Operation
- Cleaning and Organization
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Full Professional
Certification
Smart Serve
Timeline
Room Service Server
Marriott Hotel
07.2023 - Current
Hostess
Marriott Hotel
06.2023 - Current
Welland Cafe
LINE COOK
11.2022 - 05.2023
WAREHOUSE WORKER
Bonito Polska
07.2022 - 10.2022
CUSTOMER SERVICE ADVISOR
LPP GROUP
05.2021 - 07.2022
Server, Banquet Server
SOBI CLUB
06.2019 - 09.2019
BACHELOR - TOURISM AND RECREATION
Pedagogical University of Cracow