Kateryna Doruk
Mississauga,ON
Summary
Driven to excel, I leveraged my detail-oriented and problem-solving abilities at RBC Insurance Agency to significantly enhance client satisfaction through personalized insurance solutions. Skilled in project management and adept at fostering strong client relationships, I consistently achieved and surpassed sales targets, demonstrating a proactive approach to client advisement and business growth.
Overview
19
19
years of professional experience
Work History
Licensed Insurance Advisor
RBC Insurance Agency
12.2022 - Current
- Researched existing policies to help customers make informed decisions about coverage options.
- Assisted in resolving customer complaints regarding claims processing or service issues.
- Worked collaboratively with other departments within the organization.
Client Advisor
Royal Bank Of Canada, RBC
09.2022 - 12.2022
- Developed strong rapport with clients through active listening, and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges, and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Floor Supervisor
Carnival Cruise Lines
12.2018 - 12.2019
- Lead and supervise the day-to-day operation of the department to ensure that service standards are followed.
- Handle guest concerns and react quickly, logging and notifying the proper areas.
- Conducting training for room attendants.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
Branch Manager
Insurance company PZU Ukraine
01.2010 - 11.2018
- Planning and implementing long-term business strategies to achieve the company’s objectives.
- Collaborated with regional director regularly to evaluate financial performance metrics.
- Built a strong rapport with new and existing clients to better serve their financial needs and promote branch loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Managed agency framework and facilitated meetings with partners.
Insurance Specialist
Insurance company "Grawe Ukraine"
08.2009 - 01.2010
- Fostered relationships with customers to expand the customer base and retain business.
- Signing contracts with customers, and maintenance of contracts.
Small Business Loan Advisor
VTB Bank
09.2007 - 08.2009
- Conducting financial and economic analysis of the activities of potential clients.
- Identified valuable solutions for customers with credit problems.
- Assessment of risk factors for credit operations.
- Monitoring the financial condition of the borrower.
Personal Lending Specialist
PJSC Commercial Bank, Pravex Bank
09.2006 - 08.2007
- Active search and attractive customers.
- Signing a contract with customers.
- Assessment of risk factors for credit operations
- Making a decision about issuing a loan.
HR Specialist
Metalist
09.2005 - 09.2006
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Maintained human resources records by processing applications and resumes.
Education
Certificate - Work Communication Skills For Professional Ma
George Brown College
Toronto, ON08-2024
Certificate - Introduction To Entrepreneurship in Canada
Acces Employment
Mississauga, ON03.2024
Certificate - Crisis management and human behavior
Carnival Cruise Lines
USA12.2018
Master's Degree in Business Management - Business Management
Lutsk National Technical University
Ukraine 06.2010
Skills
- Reliable
- Detail-oriented
- Proactive
- Target-driven
- Self-motivated
- Eager to learn
- Goal-Oriented
- Staff leadership and direction
- Safety and compliance
- Project reporting
- Documentation management
- Meeting facilitation
- Compliance management
- Scheduling and planning
- Excellent communication
- Multitasking capacity
- Problem-solving abilities
- Project management
- Stress tolerance
- Team support
- Information gathering and research
- Operations support
- Database administration
Timeline
Licensed Insurance Advisor
RBC Insurance Agency
12.2022 - Current
Client Advisor
Royal Bank Of Canada, RBC
09.2022 - 12.2022
Floor Supervisor
Carnival Cruise Lines
12.2018 - 12.2019
Branch Manager
Insurance company PZU Ukraine
01.2010 - 11.2018
Insurance Specialist
Insurance company "Grawe Ukraine"
08.2009 - 01.2010
Small Business Loan Advisor
VTB Bank
09.2007 - 08.2009
Personal Lending Specialist
PJSC Commercial Bank, Pravex Bank
09.2006 - 08.2007
HR Specialist
Metalist
09.2005 - 09.2006
Certificate - Work Communication Skills For Professional Ma
George Brown College
Certificate - Introduction To Entrepreneurship in Canada
Acces Employment
Certificate - Crisis management and human behavior
Carnival Cruise Lines
Master's Degree in Business Management - Business Management
Lutsk National Technical University
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