Nike Okenwa-Anake
Moncton,Canada
Summary
Dynamic licensed insurance professional with strong analytical skills and a comprehensive understanding of underwriting, claims, and policy management. Proven ability to drive results through collaboration, adaptability, and strategic problem-solving. Expertise in customer relations, risk assessment, and regulatory compliance ensures exceptional client service and operational excellence. Recognized for reliability and effective communication within fast-paced team environments, consistently advising clients on tailored insurance options while simplifying complex information for clarity.
Overview
21
21
years of professional experience
Work History
Licensed Insurance Advisor
Co-operators General Insurance Company
11.2022 - Current
- Processed and approved over 100 insurance applications annually, ensuring confidentiality and zero audit exceptions.
- Executed cross-selling strategies across 1,000 customer interactions annually, achieving 15% increase in policy bundling rates.
- Advised clients on insurance products, ensuring comprehensive coverage tailored to individual needs.
- Conducted thorough policy reviews, identifying gaps and recommending enhancements for optimal client protection.
- Mentored junior advisors, fostering professional growth and enhancing team performance through knowledge sharing.
- Implemented strategic initiatives to improve customer retention rates through personalized service offerings.
- Collaborated with underwriting teams to assess risk factors, ensuring accurate pricing and policy issuance.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Commercial Banking Account Manager
United Bank for Africa PLC
12.2018 - 09.2021
- Negotiated customized pricing for commercial lending products across 200+ business accounts, increasing fee-based revenue by 12%.
- Conducted regular risk assessments on $30M loan portfolio, maintaining delinquency rates below 2%.
- Resolved complex customer issues promptly while fostering strong client relationships.
- Mentored junior account managers, fostering professional development and knowledge sharing.
- Oversaw account performance, identifying opportunities for growth and improvement.
- Coordinated cross-functional teams to ensure timely delivery of banking products.
- Collaborated with marketing, sales, operations, and finance teams to fulfill customer requirements.
- Analyzed sales data to uncover trends and identify opportunities for profit improvement.
- Organized interdepartmental meetings to enhance communication between clients and internal teams.
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client needs to provide tailored financial solutions and services.
- Led initiatives to streamline processes, increasing operational efficiency within the team.
Business Development Manager/ Digital Champion (Firstmonie)
First Bank of Nigeria Limited
07.2013 - 11.2018
- Managed confidential client information and digital transactions, ensuring data integrity and compliance standards.
- Spearheaded credit review process for over 250 loan applications quarterly, reducing approval turnaround time by 18%.
- Directed client management for over 120 retail and SME accounts, increasing cross-sell rates by 23%.
- Implemented credit management strategies for over 120 accounts, reducing delinquency rates by 15%.
- Monitored credit quality across over 120 accounts, achieving 98% compliance with credit policy standards.
- Conducted site visits and sales meetings to strengthen client relationships.
- Developed marketing plans and campaigns to promote services to new and existing clients.
- Negotiated contracts with key stakeholders, improving terms and establishing long-term relationships.
- Developed strategic partnerships to enhance customer acquisition and retention initiatives.
- Led cross-functional teams to implement innovative business development strategies.
Account Representative Manager & Client Service Manager
First Bank of Nigeria Limited
04.2005 - 06.2013
- Managed 150+ small business clients, delivering personalized financial solutions with over 95% satisfaction.
- Developed and executed sales strategies to enhance account revenue.
- Organized trade shows, seminars, and webinars to generate additional business from existing customers.
- Monitored customer feedback to identify areas for improvement in product and service quality.
- Established strong customer relationships through effective communication and problem resolution.
- Led team to enhance client engagement and satisfaction through tailored service strategies.
- Managed account portfolio, ensuring compliance with banking regulations and policies.
Education
CIP in View - Insurance And Risk Management
Insurance Institute of Canada
Toronto, 09-2025
Master of Arts - Organizational Management
Crandall University
Moncton, NB08.2022
Bachelor of Arts - Communication & Language Arts
University of Ibadan
Oyo, Nigeria09-2001
Skills
- Team collaboration and coaching
- Business development and relationship management
- Regulatory compliance and due diligence
- Effective Interpersonal Communication and problem-solving skills
- Credit structuring and Risk assessment
- Client retention and cross-selling strategies
- Community engagement initiatives
- Financial analysis and credit evaluation
- Commercial lending and portfolio management
Accomplishments
- Mentored and continue to mentor new hires, supporting their effective onboarding and smooth integration into the team while reinforcing underwriting standards and workflows.
- Improved underwriting turnaround time (TAT) in my capacity as Team Underwriting Lead by completing review requests with a strong focus on accuracy, efficiency, and service timelines.
- Successfully resolved complex and escalated client issues as a member of the Customer Advocate team, ensuring fair outcomes and maintaining client confidence.
- Served as Branch Champion within my directorate at United Bank for Africa, acting as the primary point of contact for resolving client issues escalated to the Directorate Head.
- Acted as Digital Champion for the FirstMonie App at First Bank, collaborating with digital partners and branch teams to drive seamless merchant acquisition and adoption.
Languages
English
Native or Bilingual
Timeline
Licensed Insurance Advisor
Co-operators General Insurance Company
11.2022 - Current
Commercial Banking Account Manager
United Bank for Africa PLC
12.2018 - 09.2021
Business Development Manager/ Digital Champion (Firstmonie)
First Bank of Nigeria Limited
07.2013 - 11.2018
Account Representative Manager & Client Service Manager
First Bank of Nigeria Limited
04.2005 - 06.2013
CIP in View - Insurance And Risk Management
Insurance Institute of Canada
Master of Arts - Organizational Management
Crandall University
Bachelor of Arts - Communication & Language Arts
University of Ibadan
COMMUNITY SERVICE
Moncton Community Residences Inc., Youth Care Worker - Casual, Moncton, NB, 2022-12, Present, Monitored activities to maintain safe living and learning environment for youth.
WEBSITE, PORTFOLIO AND PROFILES
in/adenike-okenwa-aneke