Katerina Bednarova
Banff,AB
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lone Pine Server
Mt. Norquay
Banff, Canada
2024.11 - Current
- Serving meals and beverages with professionalism, maintaining high presentation and quality standards
- Keeping customers tables clean and tidy by regularly clearing away dirty dishes and glasses, wiping down surfaces
- Regularly communicating with the kitchen and managers to maintain smooth service, minimizing potential service delays
- Providing friendly, professional service maximizing customers positive dining experience
- Processing card and cash payments
- Performing opening and closing duties, thoroughly cleaning and sanitizing dining area
Breakfast attendant, Housekeeper
Kast Guesthouse
, Iceland
2024.05 - 2024.09
- Company Overview: West Iceland
- Prepared breakfast buffet and served the guests when needed
- Prepared guest self-serving stations by cleaning and refilling them (tea, coffee)
- Processed card and cash payments
- Maintained high level of cleanliness in hotel's rooms
- Cleaned hallways and common area daily
- Kept vacuums, housekeeping carts and supplies in good working order
- Did the laundry
- Communicated with the guests during the check outs
- West Iceland
Server, Banquet Server, Food Runner, Busser
The Sagamore Resort
New York, USA
2023.06 - 2023.09
- Company Overview: New York
- Served up to 40 meals per shift at the Lake House pool bar at the resort
- Processed customer payments through various methods, ensuring smooth and secure transaction process
- Worked collaboratively with team to ensure all customers needs are met
- Assisted guests with allergies or dietary restrictions by choosing appropriate sides
- Set up tables and banquet area, served banquet dinners and bussed tables during events
- Delivered up to 200 meals per shift to the tables as a food runner at Pavillion Restaurant at the resort
- Rolled silverware, set up stations and dining area
- Trained new staff members (bussers/food runners)
- Carried big trays
- New York
Housekeeper, breakfasts attendant
Farmhouse Lodge
Vík, Iceland
2022.11 - 2023.01
- Company Overview: Vík, Iceland
- Cleaned up to 14 rooms per shift
- Maintained hallways and common areas (kitchen, lobbies) clean and tidy every day
- Prepared guest self-serving stations by cleaning and refilling them (tea, coffee)
- Did the laundry
- Prepared breakfast buffet and served the guests when needed
- Processed card and cash payments
- Assisted guests with any issues and answered their questions regarding the hotel, bookings, and informed them about possible activities or sightseeing in the area
- Vík, Iceland
Busser
The Sagamore Resort
New York, USA
2022.06 - 2022.09
- Company Overview: New York
- Kept close eye on guests to quickly spot leaving customers and clear and reset tables for future guests
- Collaborated with servers to ensure smooth service and great dining experience for guests
- Provided great organization skills while working under pressure in fast-paced environment
- Ensured dining area has always been kept in high level of cleanliness
- Rolled silverware before and during the service if needed, set up stations and dining area
- New York
Assistant in Purchasing department, Transportation&Customs
Hyundai Motor Manufacturing Czech, s.r.o.
, Czech Republic
2021.04 - 2022.05
- Ensured international delivery of goods and its customs clearance process in time
- Communicated with international vendors via email correspondence and phone calls
- Managed freight reports to be accurate and up to date
Waitress
Motel&Restaurant
, Czech Republic
2018.05 - 2020.12
- Company Overview: Czech Republic
- Served meals and beverages with professionalism, maintained high presentation and quality standards
- Kept customers tables clean and tidy by regularly clearing away dirty dishes and glasses, wiped down surfaces
- Regularly communicated with the kitchen to maintain smooth service, minimizing potential service delays
- Provided friendly, professional service maximizing customers positive dining experience
- Performed closing duties, thoroughly cleaning and sanitizing dining area and bar
- Czech Republic
Sandwich artist
Subway
Cardiff, United Kingdom
2017.10 - 2018.05
- Company Overview: Cardiff (United Kingdom)
- Prepared sandwiches while maintaining food safety and sanitation standards
- Performed opening and closing duties, such as cleaning and sanitizing dining area, stocking storage area, baking bread and cooking, making prep food
- Consistently provided exceptional service that delivers great satisfaction to customers in a timely manner
- Efficiently processed various forms of payment including Apple pay
- Ensured dining area was kept clean and tidy all the time during the service
- Cardiff (United Kingdom)
Education
Bachelor degree - Business Administration And Management
Silesian University
Karviná2023-06
High School Diploma -
Business Academy Český Těšín
Český Těšín, Czech Republic2017-06
Skills
- Ability to work in fast-paced environment
- Understanding of customer service principles
- Excellent organization and communication skills
- Highly motivated and reliable team player
- Cash handling and POS operation experience
- Attention to detail
- Ability to lift heavy trays
Certification
- ProServe Certificate
- IELTS in English language (C1 level)
Timeline
Lone Pine Server
Mt. Norquay
2024.11 - Current
Breakfast attendant, Housekeeper
Kast Guesthouse
2024.05 - 2024.09
Server, Banquet Server, Food Runner, Busser
The Sagamore Resort
2023.06 - 2023.09
Housekeeper, breakfasts attendant
Farmhouse Lodge
2022.11 - 2023.01
Busser
The Sagamore Resort
2022.06 - 2022.09
Assistant in Purchasing department, Transportation&Customs
Hyundai Motor Manufacturing Czech, s.r.o.
2021.04 - 2022.05
Waitress
Motel&Restaurant
2018.05 - 2020.12
Sandwich artist
Subway
2017.10 - 2018.05
Bachelor degree - Business Administration And Management
Silesian University
High School Diploma -
Business Academy Český Těšín