Noelle Fiame
Los Angeles
Summary
Driven leader with strong problem solving and customer service skills. Passion for providing excellent customer service and creating a welcoming atmosphere for guests. Deep understanding of the restaurant industry, from the front of house to the back of house operations. Great at anticipating customers needs and provide solutions to any issues that may arise. A team player and always willing to go the extra mile to ensure customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server
Barra Santos
03.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
General Manager of Food Service
Broadstreet Oyster Company
06.2021 - 02.2023
- Managed day to day operations of restaurant, including staff scheduling, customer service, and inventory management
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Develop and implement strategies to increase customer satisfaction and loyalty
- Train and supervise staff to ensure quality service and adherence to company policies.
- Monitor financial performance and develop strategies to maximize profits
- Handle customer complaints and resolve any issues in timely and professional manner
Front of House Lead
Broadstreet Oyster Company
10.2020 - 05.2021
- Train new staff members on customer service and restaurant policies
- Monitor customer feedback and take appropriate action to ensure customer satisfaction
- Ensure that all restaurant policies and procedures are followed
- Provided excellent customer service to all guests
- Maintained clean and organized work area
Catering Attendant
Gukenheimer
09.2018 - 06.2020
- Demonstrated knowledge of menu items and corresponding ingredients.
- Assisted in menu planning and event coordination
- Arranged furniture and added decorations to assist in setting up for catering events.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Oversaw catering orders to verify accuracy and completeness.
Server/Bartender
TrueFood Kitchen
06.2017 - 09.2020
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA06.2025
Skills
- Excellent customer service and communication skills
- Strong organizational and problem-solving skills
- Knowledge of restaurant operations and management
- Ability to work in fast-paced environment
- Ability to multi-task and prioritize tasks
- Knowledge of POS systems
Certification
- Food handlers Certification
- RBS trained and certified
Timeline
Lead Server
Barra Santos
03.2023 - Current
General Manager of Food Service
Broadstreet Oyster Company
06.2021 - 02.2023
Front of House Lead
Broadstreet Oyster Company
10.2020 - 05.2021
Catering Attendant
Gukenheimer
09.2018 - 06.2020
Server/Bartender
TrueFood Kitchen
06.2017 - 09.2020
Bachelor of Arts - Sociology
California State University - Dominguez Hills
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