Katelyn Ross
Cherry Grove,AB
Summary
Proven achiever with a strong background in equipment operation and training coordination, notably at Clean Harbors. Excelled in enhancing customer satisfaction and streamlining onboarding processes, demonstrating exceptional project management and relationship-building skills. Achieved significant efficiencies, contributing to team and organizational goals with a focus on safety and productivity.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
6
6
years of professional experience
Work History
Equipment Operator
Clean Harbors
05.2021 - 08.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
- Contributed to a positive work environment by supporting co-workers in achieving shared goals.
Training Coordinator
Clean Harbors
01.2020 - 05.2021
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
Haul Truck Operator
Flint
03.2018 - 10.2020
- Contributed to the achievement of production targets through consistent adherence to loading guidelines and procedures.
- Promoted a safe working environment by actively participating in safety meetings and training sessions.
- Developed strong relationships with colleagues, fostering teamwork focused on achieving common goals in a professional manner.
Education
Certificate - Insurance Broker - Level 1
PNC Learning
Edmonton, AB10-2024
Certificate - Occupational Health And Safety
Algonquin College
Ottawa08-2018
Skills
- Verbal and written communication
- Excellent customer service
- Schedule management/coordination
- New hire on-boarding
- Project management
- Documentation and recordkeeping
- Clear communication
- Relationship building
- Decision-making
- Data entry
Timeline
Equipment Operator
Clean Harbors
05.2021 - 08.2024
Training Coordinator
Clean Harbors
01.2020 - 05.2021
Haul Truck Operator
Flint
03.2018 - 10.2020
Certificate - Insurance Broker - Level 1
PNC Learning
Certificate - Occupational Health And Safety
Algonquin College
Similar Profiles
Jonathan StricklandJonathan Strickland
Heavy Equipment Operator at Clean HarborsHeavy Equipment Operator at Clean Harbors
Stephanie StathamStephanie Statham
Branch Administrator - Temporary at HEPACO - A Clean Harbors CompanyBranch Administrator - Temporary at HEPACO - A Clean Harbors Company
Dawson ReifschneiderDawson Reifschneider
Special Ops Technician at Clean HarborsSpecial Ops Technician at Clean Harbors
Nolynn McDowellNolynn McDowell
Facility Tech at Clean HarborsFacility Tech at Clean Harbors
Michelle CaughyMichelle Caughy
Hobby Farm Owner at MyselfHobby Farm Owner at Myself