Katelyn McLearon
Waterloo
Summary
Motivated and detail-oriented professional with experience in event coordination, project management, and cross-functional collaboration. Passionate about delivering top-tier customer experiences and contributing to dynamic sports and entertainment environments. Known for strong organizational skills, adaptability, and a team-first mentality, with a commitment to creating memorable moments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Kentucky Bourbon and BBQ/Prohibition/Bodega Rose
07.2020 - Current
- Deliver outstanding service to a high volume of customers in a fast-paced setting, consistently receiving positive feedback and high satisfaction ratings
- Developed strong customer relationships by providing personalized service, remembering repeat customers' preferences, and handling special requests with professionalism
- Achieved top-tier sales performance, exceeding sales targets through upselling, suggestive selling, and maintaining a deep knowledge of the menu and drink offerings
- Trained and mentored new staff members on best practices for customer service, sales techniques, and operational procedures.
Pop up Store Manager
BDA
02.2025 - 02.2025
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Administrative Summer Support (CPU)
MCAP
05.2021 - 09.2021
- Delivered comprehensive administrative support, including but not limited to scanning, filing, data entry, and answering phone calls.
- Conducted research, compiled, tabulated, and analyzed data for various administrative and departmental needs.
- Assisted in the preparation and organization of reports.
Sales Associate
Garage / Dynamite
10.2017 - 08.2019
- Consistently achieved up to 150% of monthly sales efficiency goals through effective selling techniques and product knowledge.
- Warmly greeted customers upon arrival, providing attentive service and personalized assistance to enhance their shopping experience
- Maintained comprehensive knowledge of store promotions, product features, and inventory, enabling informed recommendations and upselling opportunities
Sports Director
Fern Resort
06.2018 - 08.2018
- Scheduled and organized hourly activities for children, ensuring a diverse range of engaging and age-appropriate options throughout the day.
- Received frequent commendations through the resort's 'High Five' feedback system for exceptional service and guest interaction.
- Built strong, personal relationships with guests and their families, fostering a welcoming environment and addressing individual needs and preferences.
Education
Bachelor of Commerce - Marketing Management
University of Guelph
08.2023
Skills
- Exceptional customer service
- Upselling Techniques
- Multitasking Abilities
- Effective Communication
- Team Collaboration
- Strong work ethic
- Sales expertise
Certification
Smart Serve
Timeline
Pop up Store Manager
BDA
02.2025 - 02.2025
Administrative Summer Support (CPU)
MCAP
05.2021 - 09.2021
Server
Kentucky Bourbon and BBQ/Prohibition/Bodega Rose
07.2020 - Current
Sports Director
Fern Resort
06.2018 - 08.2018
Sales Associate
Garage / Dynamite
10.2017 - 08.2019
Bachelor of Commerce - Marketing Management
University of Guelph
Similar Profiles
Joshua AllenJoshua Allen
Security Operations Manager at Prohibition Warehouse / Kentucky Bourbon And BBQSecurity Operations Manager at Prohibition Warehouse / Kentucky Bourbon And BBQ
Tyla ArchangelTyla Archangel
Dishwasher at Smoke Bourbon and BBQDishwasher at Smoke Bourbon and BBQ
Thomas DiazThomas Diaz
Organized Skills at Charlotte Rose Carolina BBQOrganized Skills at Charlotte Rose Carolina BBQ