Katelin Barba
Montreal,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Waitress
Houston Avenue Bar & Grill
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waitress
Restaurant Tadhana
04.2022 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained an efficient weekly work schedule for staff.
Hostess
Milos
05.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Grinder/Makro
03.2019 - 05.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Sales Associate / Cashier
Old Navy
01.2017 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Cashier
McDonalds
09.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Makeup & Beauty
LaSalle College
Montreal, QC04.2018
High School Diploma -
Rosemount High School
Montréal, QC09.2017
Skills
- Transactions and Cash Handling
- Customer Service
- Motivation
- Problem Solving
- Organization
- Team Collaboration
- Collaborative and Team-Oriented
- Time Management
- Bilingual
- Knowledge working with numerous POS systems (TouchBistro, Open Table, Maitre'D)
Timeline
Waitress
Houston Avenue Bar & Grill
11.2023 - Current
Waitress
Restaurant Tadhana
04.2022 - 10.2023
Hostess
Milos
05.2021 - 05.2022
Hostess
Grinder/Makro
03.2019 - 05.2021
Retail Sales Associate / Cashier
Old Navy
01.2017 - 03.2019
Cashier
McDonalds
09.2015 - 11.2016
Makeup & Beauty
LaSalle College
High School Diploma -
Rosemount High School
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