Denise Gale

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Greeted new customers, discussed specials, and took drink orders.
• Balancing cash at the end of each shift.
• Responsible for dining room scheduling.

• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.
• Advised customers of daily specials.
• Mixed & served alcoholic beverages.
• Served customers food & presented them with bill.
• Cash duties

• Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
• Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
• Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
• Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
• All waitress duties such as advising & recommending menu items, mixing & serving alcoholic beverages, serving food, clearing tables.
• Handled customer payments of cash & credit.
• Prepared weekly dining room work schedules.
• Balanced daily cash.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Assisted customers by answering questions and fulfilling requests.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.

• Set up and updated customer accounts and researched questions using multiple computer systems.
• Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
• Answered questions during initial contact and follow-up calls with sales prospects.

*Lottery Sales

*Validated winning tickets

*Paid out lottery winnings to customers

*Maintained ticket count at start & end of shift.

*Balanced sales & payouts at the end of each shift.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.

• Remained calm and poised when dealing with difficult customers or during busy shifts.