KATE UMANSKA
Calgary,AB
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales and Warehouse Associate
Zara Inditex
04.2022 - 09.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise..
- Helped customers locate products and checked store systems for merchandise at other sites.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Printing Operator 3D
PLASTMER
08.2018 - 03.2020
- Reviewed completed orders for quality and accuracy.
- Set up and operated printing press machines.
- Mixed and poured paint and color mixtures into reservoirs.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Inspected machines and performed repairs.
- Successfully completed monthly safety training sessions.
- Wrote clear and concise work instructions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
Sales and Warehouse Associate
TOV VTV
08.2016 - 06.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Entered quantity received against purchase order in computer system.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prioritized helping customers over completing other routine tasks in store.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Diploma - Occupational Health And Safety Technician
European School of Social Integration TERRA NOVA
Wroclaw, Poland01.2021
Diploma - Adult Guardianship
European School of Social Integration TERRA NOVA
Wroclaw, Poland08.2020
Bachelor of Science - Business Economics
ZAPORIZHZHIA STATE ENGINEERING ACADEMY
Zaporizhzhia, Ukraine06.2017
Skills
- Customer service oriented
- Ability to work in a dynamic and fast-paced environment
- Ability to work in a team
- Flexible
- Positive
- Helpful
- Active Listener
- Communicator
- Time Management
- Multitasking Skills
Foreign Language Skills
- Native - Ukrainian
- Proficiency - Russian
- Upper-Intermediate - Polish
- Intermediate - English
Interests
- Learning languages
- Photography
- Yoga
- Boardgames
Timeline
Sales and Warehouse Associate
Zara Inditex
04.2022 - 09.2022
Printing Operator 3D
PLASTMER
08.2018 - 03.2020
Sales and Warehouse Associate
TOV VTV
08.2016 - 06.2018
Diploma - Occupational Health And Safety Technician
European School of Social Integration TERRA NOVA
Diploma - Adult Guardianship
European School of Social Integration TERRA NOVA
Bachelor of Science - Business Economics
ZAPORIZHZHIA STATE ENGINEERING ACADEMY
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