Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kate Bradley

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Service Agent

Dermalogica
06.2023 - Current
  • Educated customers about billing, payment processing and support policies
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with sales team members complete accurate orders, and resolve item issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Respond to live chat on a timely manner
  • Work with Zendesk, Shopify , Global Payments
  • Investigated and resolved customer inquiries and complaints quickly.

Owner/Manager

Black Magic Tan Canada
01.2017 - 05.2023
  • Business Development
  • Social Media
  • Entrepreneurship
  • Vendor Management
  • Building Customer Care relationships

Front Desk Yoga Advisor

Yoga Tree
03.2018 - 03.2020
  • Greeting clients in-person in a professional and friendly manner
  • Check clients into class
  • Assisting clients with our class schedule, memberships, programs and merchandise
  • Clean studio rooms between, during and after classes

Waxbar Manager

Waxon Waxbar
01.2016 - 01.2017
  • Front Desk Coordinating
  • Day to day Managing
  • Scheduling
  • Operating of the Waxbar
  • Hitting weekly and monthly goals and targets
  • Provide customers with superior customer service, handle any client issues
  • Inventory Management
  • Merchandising
  • Opening and Closing of the Waxbar
  • Weekly Report Review Meetings
  • Weekly One on one's with staff members
  • Leading staff meeting

Business Advisor

Modern Beauty Supplies
01.2014 - 01.2016
  • Daily Reporting
  • Building relationships with salon owners
  • Selling exclusive products
  • Demonstrating and booking one on one classes

Business Advisor

Modern Beauty Supplies
01.2013 - 01.2014
  • Year on year sales growth within my accounts
  • Selling a large range of beauty & hair products
  • Co-ordinating & executing training events in co-operation with manufacturers
  • Maintaining internal & external business relationships
  • New & existing account development
  • Daily reporting
  • Launching new products and presenting them to existing accounts

Owner

The Little Shop Of Horrors, Dublin
01.2011 - 01.2013

Beauty Consultant

Clarin's Travel Retail
01.2010 - 01.2012
  • Consistent target achievement
  • Arranging additional agency staff for events & for medium - long term employee absences
  • Responsible for driving sales by motivating my team to achieve daily sales targets
  • Reporting on daily, weekly & monthly sales revenue
  • Training new members of the team

Customer Service

Esthethician, Touch Beauty
01.2009 - 01.2010
  • Meeting & exceeding sales targets
  • Provided a full range of beauty treatments
  • Reception duties
  • Stock taking
  • General up keep of the salon
  • Trained in the full range of Dermalogica products

Esthetician

Free Spirit
01.2009 - 09.2009
  • Selling courses of cosmetic treatments
  • Providing full range of beauty treatments
  • Organizing of themed events, promotions & special offers
  • Advised clients on best treatment programmes to be used
  • Trained in the full range of Danne products

Esthetician

Zen Therapie
01.2007 - 01.2009
  • Providing a full range of beauty treatments
  • Dealing with sales staff & suppliers
  • Ensured the secure handling of money and cash transferals
  • Greeted customers and maintained an accurate appointments diary
  • Designed and created the price lists, gift vouchers and appointment cards
  • Processing product orders
  • Took part in charity events on behalf of the salon
  • Trained in the full range of Yonka products

Customer Service Agent

Dublin Airport Authority
01.2006 - 01.2007
  • Crowd flow & control
  • Resolving passenger queries
  • Carrying out passenger surveys
  • Recording of wait times
  • Assisting reduced mobility & family travellers
  • Unrelated Work History

Education

Leaving Certificate -

Coogin Bergin Beauty College
Dublin, Ireland

Skills

  • Leadership and People Development

  • Financial Management

  • Project Management

  • Finance and Accounting Operations

  • CRM Data management

  • Delivery Logistics

  • Complaint Investigation

  • LiveChat Messaging

Languages

English
Native or Bilingual

Timeline

Customer Service Agent

Dermalogica
06.2023 - Current

Front Desk Yoga Advisor

Yoga Tree
03.2018 - 03.2020

Owner/Manager

Black Magic Tan Canada
01.2017 - 05.2023

Waxbar Manager

Waxon Waxbar
01.2016 - 01.2017

Business Advisor

Modern Beauty Supplies
01.2014 - 01.2016

Business Advisor

Modern Beauty Supplies
01.2013 - 01.2014

Owner

The Little Shop Of Horrors, Dublin
01.2011 - 01.2013

Beauty Consultant

Clarin's Travel Retail
01.2010 - 01.2012

Customer Service

Esthethician, Touch Beauty
01.2009 - 01.2010

Esthetician

Free Spirit
01.2009 - 09.2009

Esthetician

Zen Therapie
01.2007 - 01.2009

Customer Service Agent

Dublin Airport Authority
01.2006 - 01.2007

Leaving Certificate -

Coogin Bergin Beauty College

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Kate Bradley