Amninder Kaur
Brampton,ON
Summary
I have excellent written and oral communication skills and am highly self-directed with outstanding problem solving and organizational skills. I am a team player who can motivate staff and am willing to share in a fun and healthy work environment. I am very professional, respectful and strive to effect positive change in my environment. I have extensive volunteering experience which has provided me with the skills and background to give me an understanding of diverse issues which enable me to work tactfully and effectively with the public, my peers and management. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Drive Test
Etobicoke, ON
09.2023 - Current
- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licenses.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Collects applicable fees accurately.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licenses, and processes licensing changes.
ASSISTANT MANAGER
ESSO CANADA
11.2021 - 07.2023
- Ensuring high qualities of customer service to continuous compliance with company, local, state and federal requirements for gas stations
- Oversee the reporting of employee hours, manage payroll
- Balanced control-related paperwork detailing received cash and daily vault totals
- Verified accuracy of physical and automated counts
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Optimized inventory for maximum revenue generation
- Supported recruiting, training and professional development efforts.
SECURITY OFFICER
PALADIN SECURITY
06.2021 - 10.2021
- Providing a high level of customer service and high visibility
- Keep patients, visitors and hospital staff safe and maintain public safety at hospitals
- Managing patient-generated violence, screening visitors and clients and patrolling Corridors, monitoring video surveillance systems and other security technology, assessing Risks
- Respond to alarms and emergency calls for assistance as part of healthcare security services.
CAP ASSOCIATE
WALMART CANADA
02.2021 - 10.2021
- Provide customer service by completing assigned handheld device and modular activities
- Accurately completing price changes and signing merchandise, Caping bins, stocking picks
- Completing section work and all modular activities all in a safe and clean environment
- Throwing freight, scanning bins and working overstock merchandise to the shelves
- Helping customers find what they need, giving advice and organizing
- Ensuring proper fixtures, supplies and tools are used to complete necessary tasks.
CREW MEMBER
CHIPOTLE MEXICAN GRILL
04.2020 - 09.2020
- Respond to customer concers efficiently, accurately and with all detailed information
- Taking orders, preparing meals, packaging food items, and ringing up customer purchases
- Opening and closing the store and keep the kitchen, dining and bathrooms in great shape
- Trained new crew members
- Maintained high productivity by efficiently processing cash, credit and debit payments.
CUSTOMER SERVICE REPRENTATIVE
TRONTO TRANSIT COMMISSION
01.2020 - 09.2020
- Helping customers find directions and answering general questions about routes
- Making sure people are safe and board trains and buses in a timely manner
- Dealing with people on alternative route during repair of railway lines
- Helping customers and passengers who have mobility issues
- Carrying out security reviews and patrols.
Education
ADVANCE DIPLOMA - COMPUTER ENGINEERING TECHNICIAN
Northern college of applied Arts and Technology
05.2021
SECONDARY LEVEL - SCIENCE STREAM
GTB COLLEGE
05.2018
Skills
- Sales monitoring
- Time Management
- Staff training and development
- Inventory management
- Communication Skills
- People Management
- Customer Service
- Team Management
- Microsoft Office expertise
- Workforce training
Certification
- First Aid/CPR
- Security guard
- Propane filling license
Activities
- Member, Alumni Association Northern College
- Leadership Positions
Availability
Full time, Monday to Sunday anytime
Timeline
Customer Service Agent
Drive Test
09.2023 - Current
ASSISTANT MANAGER
ESSO CANADA
11.2021 - 07.2023
SECURITY OFFICER
PALADIN SECURITY
06.2021 - 10.2021
CAP ASSOCIATE
WALMART CANADA
02.2021 - 10.2021
CREW MEMBER
CHIPOTLE MEXICAN GRILL
04.2020 - 09.2020
CUSTOMER SERVICE REPRENTATIVE
TRONTO TRANSIT COMMISSION
01.2020 - 09.2020
ADVANCE DIPLOMA - COMPUTER ENGINEERING TECHNICIAN
Northern college of applied Arts and Technology
SECONDARY LEVEL - SCIENCE STREAM
GTB COLLEGE
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