Responded to crisis situations when severe mental health and behavioural issues were presented.
Supervised multiple volunteers on shift. Provided professional support, debriefing, and guided documentation policies for call forms.
Connected with law enforcement to address high-risk situations occurring across Canada, providing interventions as needed.
Developed safety plans to minimize crisis risk and intervene with specific procedures.
Assisted service users with agency referrals and connecting with community resources.
Connected with service users experiencing issues such as substance abuse, mental illnesses, and other concerns by delivering personalized counselling support.
Counselled family members and loved ones of service users on assisting, understanding, and supporting individuals experiencing adversity.
Crisis Counsellor
Klinic Community Health
Winnipeg, MB
12.2020 - Current
Offered callers counseling services and referrals to community-based support.
Updated accurate and timely log sheets of daily callers to show per-call and overall shift activities.
Responded to crisis situations where severe mental health and behavioral concerns were presented.
Developed safety plans to minimize crisis risk and intervene with specific procedures.
Collaborated and communicated with law enforcement in high risk safety situations.
Community Outreach Manager
Mood Disorders Association of Manitoba
Winnipeg, MB
10.2021 - 10.2022
Traveled within Manitoba to educate community members, met with organizations interested in receiving services, and represented the organization in public events and forums.
Created and hosted presentations and programs based on mental health related information to businesses and schools throughout Manitoba.
Implemented community outreach and engagement plans to reach vulnerable communities.
Collaborated with community-based organizations to address community initiatives.
Assigned tasks to associates to fit skill levels and maximize team performance.
Created memos, letters and other documents, initiating internal and external communication.
Provided clerical support to office team members, managed correspondence, answered telephone calls and tracked organization's yearly statistics.
Mental Health Proctor
Winnipeg Regional Health Authority
Winnipeg, MB
06.2021 - 10.2022
Identified and addressed individual mental health challenges to support clients.
Adhered to confidentiality policies and requirements by safeguarding files.
Helped clients living with substance abuse, mental illness and other concerns by delivering personalized counselling support.
Collaborated closely with treatment team to appropriately coordinate client care services.
Scheduled and coordinated patient follow-up appointments.
Referred opportunities to clients to help develop skills promoting mental wellness
Consults with professional associates to nurture the client's environment, supporting from a client-centred approach.
Executive Assistant to the CEO/Compliance Analyst at Switch Hub (Fintech/MSB)Executive Assistant to the CEO/Compliance Analyst at Switch Hub (Fintech/MSB)