Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katarina Marincic

Acton,ON

Summary

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

CSR

Extend Communications
04.2022 - 08.2024
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Packer

Purity Life
12.2019 - 03.2020
  • Proved successful working within tight deadlines and fast-paced environment.
  • Maintained clean and organized work environment, promoting safety and productivity.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.

Floral Assistant

Sobeys
09.2018 - 11.2019
  • Assisted lead florist with designing unique and creative floral displays for special events and occasions.
  • Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
  • Continuously updated knowledge of latest floral design trends to offer clients innovative solutions for their needs.
  • Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.

Education

Diploma - Hairstyling

Marca College
Brampton, ON
04-2025

Acton District High School
Acton, ON
06-2018

Skills

  • Customer focus
  • Conflict resolution
  • Critical thinking
  • Relationship building
  • Quick learner

Accomplishments

  • Volunteered and attended Contessa Awards 2025
  • Hairstylist at Modern Bride Wedding Show 2025

Timeline

CSR

Extend Communications
04.2022 - 08.2024

Packer

Purity Life
12.2019 - 03.2020

Floral Assistant

Sobeys
09.2018 - 11.2019

Diploma - Hairstyling

Marca College

Acton District High School

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Katarina Marincic