Kassidy Stacey
Kelowna
Summary
Dynamic and dedicated food and beverage professional with a strong work ethic and exceptional customer service skills honed at My Neighborhood Restaurant. Proven ability to enhance guest satisfaction through effective communication and upselling techniques, while maintaining food safety standards and fostering positive relationships with customers.
Experienced with customer service, enhancing guest experiences through attentive service. Utilizes strong communication skills to ensure seamless interactions between staff and guests. Track record of maintaining high standards in cleanliness and presentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Full Time Food and Beverage Server
My Neighborhood Restaurant
02.2018 - 02.2026
- Provided exceptional customer service, ensuring positive dining experiences and prompt responses to guest inquiries.
- Accurately processed orders using POS systems, enhancing order accuracy and efficiency.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment for guests.
- Assisted in training new servers on menu offerings, service procedures, and restaurant policies.
- Handled cash transactions accurately, managing payments and balancing registers at end of shifts.
- Upsold menu specials and beverages, increasing overall sales through effective communication skills.
- Cultivated warm relationships with regular customers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Dishwasher
My Neighborhood Restaurant
03.2016 - 02.2019
- Maintained organization of dishware and kitchen equipment for efficient workflow.
- Assisted in cleaning food preparation areas, ensuring adherence to health standards.
- Trained new staff on proper dishwashing protocols and safety procedures.
Walmart
Cashier Customer Service
03.2014 - 04.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper currency handling.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints promptly, promoting positive shopping experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Flexible schedule
- Guest relations
- Guest issue resolution
- Strong work ethic
Languages
English
Full Professional
Certification
BC Serving it right
Timeline
Full Time Food and Beverage Server
My Neighborhood Restaurant
02.2018 - 02.2026
Dishwasher
My Neighborhood Restaurant
03.2016 - 02.2019
Walmart
Cashier Customer Service
03.2014 - 04.2016