Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kassidy Gorgichuk

Millet,AB

Summary

Positive and upbeat customer service specialist with 5+ years devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable on the tourism sector with a true passion for bringing people together from far and wide to create memories lasting a lifetime. Highly-motivated employee with desire to take on new challenges back in the travel and tourism sector post covid.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cannabis Concierge

Cannabis Boutique
Wetaskiwin, AB
09.2023 - Current
  • Explained the benefits of different cannabis products to customers in order to help them find the best option for their needs.
  • Created a comfortable atmosphere for customers by engaging in conversation and providing helpful advice.
  • Organized and maintained an up-to-date inventory of all cannabis products on display.
  • Collaborated with management to develop creative ways to increase sales and promote cannabis products.
  • Demonstrated knowledge of applicable laws regarding sale of cannabis products in order to ensure compliance with regulations.
  • Prepared detailed reports summarizing daily transactions including total sales figures and stock levels.

Retail Keyholder

Freestyle Vapes
Canmore, AB
05.2023 - 09.2023
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Assisted with training new employees on company policies, procedures, and guidelines.
  • Maintained accurate inventory levels by conducting physical counts of stock items.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Facilitated and developed lasting relationships with clients to increase client retention.

Travel Consultant

Alberta Motor Association
Edmonton, AB
11.2022 - 05.2023
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Explained benefits of purchasing travel insurance with clients.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.

CSA

WestJet
Edmonton, AB
03.2022 - 11.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation with Sabre and troubleshot discrepancies to build client rapport.

Guest Experience Associate

Oilers entertainment group- Rogers place
Edmonton, AB
01.2019 - 05.2020
  • Ensured customers were given the highest level of customer experience, greeting them with a smile.
  • Scanned entry tickets at an efficient pace and applied quick problem-solving abilities to ensure smooth operations.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Developed vast knowledge of local area and Rogers Place Entertainment Center to provide guests with expert direction information.

Education

TVT Diploma - Travel And Tourism

Southern Alberta Institute of Technologies (SAIT)
Calgary, AB

Skills

  • Communication skills
  • Customer service
  • Event coordination
  • Leadership
  • Problem-solving
  • Sales
  • Friendly, positive attitude
  • Conflict resolution
  • Reliable and trustworthy
  • People skills
  • Critical thinking

Certification

TICO 2023 - Certificate number T1495035

Tourism Calgary’s White Hat Academy 2021 - The ultimate resource for Calgary’s tourism industry.

Timeline

Cannabis Concierge

Cannabis Boutique
09.2023 - Current

Retail Keyholder

Freestyle Vapes
05.2023 - 09.2023

Travel Consultant

Alberta Motor Association
11.2022 - 05.2023

CSA

WestJet
03.2022 - 11.2022

Guest Experience Associate

Oilers entertainment group- Rogers place
01.2019 - 05.2020

TVT Diploma - Travel And Tourism

Southern Alberta Institute of Technologies (SAIT)

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Kassidy Gorgichuk