Fern McNeil
Edmonton,AB
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Cannabis Concierge
Spiritleaf
08.2021 - 01.2024
- Maintained a clean, organized, and welcoming store environment for customers to comfortably explore various cannabis products.
- Streamlined checkout processes for enhanced efficiency, ensuring prompt service during peak business hours.
- Enhanced customer satisfaction by providing personalized cannabis product recommendations based on individual needs and preferences.
- Assisted with inventory management, ensuring accurate stock levels and timely restocking of high-demand items.
- Implemented effective loss prevention measures, resulting in reduced shrinkage rates within the store.
- Navigated challenging customer interactions gracefully while adhering to company policies and values at all times.
Cashier
Save-on-Foods
08.2016 - 09.2017
- Engaged customers warmly and provided immediate and dedicated assistance
- Scanned goods
- Collected payments and issued refunds
- Handled cash, credit, and debit cards
- Bagged merchandise in careful and efficient manner to minimize damage.
Grocery Clerk
Planet Organic
01.2016 - 07.2016
- Presented, rotated and date-checked products to maintain company freshness standards
- Cleaned shelves and restocked with food and other merchandise when product was running low
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Sales Associate
SoftMoc
01.2015 - 01.2016
- Provided excellent customer service by suggesting accessories and complementary purchases
- Answered questions regarding store policies and merchandise
- Presented, rotated and date-checked products to maintain company freshness standards
- Organized products on racks and displays with focus on visual presentation
- Worked with team to complete store maintenance, stocking, merchandising and upkeep.
Education
Library And Information Technology -
MacEwan University
Edmonton, AB2025
Norquest Community College
Edmonton, AB2020
Skills
- Dedicated and experienced sales associate
- Attentive to detail
- Friendly demeanor and positive attitude
- Passionate about client relations
- Collaborative team player
- Patient
- Creative
- Digital literacy
- Able to adapt to change
- Proficient organizational skills
Volunteer Experience
Share the Flair Pin and Patch Show, Edmonton, AB, General Volunteer, June 2019
- Adhered to organization procedures and instructions to maintain safety,
- Worked at a Bingo area, and assisted patrons with instructions on how to play as well as how to collect prizes,
- Greeted patrons and provided knowledgeable service as well as thanked patrons for attending as they departed,
- Assisted with take-down
Timeline
Cannabis Concierge
Spiritleaf
08.2021 - 01.2024
Cashier
Save-on-Foods
08.2016 - 09.2017
Grocery Clerk
Planet Organic
01.2016 - 07.2016
Sales Associate
SoftMoc
01.2015 - 01.2016
Library And Information Technology -
MacEwan University
Norquest Community College
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