KASSANDRA NORDGREN
Calgary,Alberta
Summary
Results-driven Office Manager with 10+ years of experience in administration and customer service, including 7 years overseeing operations in a health clinic. Expertise in implementing systems that enhance efficiency and patient care while managing sensitive financial responsibilities. Proficient in Google Sheets, workflow automation, and documentation, with a solid background in accounts payable/receivable and team management. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
1
1
year of post-secondary education
20
20
years of professional experience
Work History
OFFICE MANAGER
PRO HEALTH CHIROPRACTIC & PHYSIOTHERAPY
08.2019 - 09.2026
- Manage 25+ employees, practitioners along with administrative staff
- Spearheaded workflow improvements for clinic owners by modernizing booking and charting systems, updating software, and enhancing operational flow and patient management
- Trusted with company financials: full online banking access with signing authority, managed accounts payable, paid invoices, and handled company card purchases
- Streamline billing and A/R processes, improving accuracy and turnaround time
- Managed payroll processes by preparing compensation reports, ensuring timely payments, and creating user-friendly Google Sheets for efficient timekeeping
- Authored clear, user-friendly training manuals and how-to documentation to support onboarding and knowledge sharing
- Assisted patients with processing insurance claims and benefits, including MVA, WCB, and disability requests
- Supported onboarding processes by ensuring compliance with company policies and training requirements for new employees, facilitating orientation sessions and ensuring compliance with company policies
ADMINISTRATIVE / DATA ENTRY
01.2007 - 01.2011
- Performed administrative duties, including ordering, data entry, and job setups, ensuring crews in the field were prepared and equipped.
- Completed day-to-day duties accurately and efficiently.
- Introduced ideas and solutions that improved team collaboration and project outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
ERNEST MANNING HIGH SCHOOL
Calgary, Alberta 09.2005 - 01.2007
Skills
- Proficient In Jane App
- Google Docs, Sheets & Drive
- Microsoft Suite
- Financial Reporting
- Accounts Receivable
- Problem Solving
- Customer Service
- Attention To Details
- Self-starter With Strong Initiative
- Organizational And Time Management Skills
Personal Information
Title: Office Manager
Timeline
OFFICE MANAGER
PRO HEALTH CHIROPRACTIC & PHYSIOTHERAPY
08.2019 - 09.2026
ADMINISTRATIVE / DATA ENTRY
01.2007 - 01.2011
ERNEST MANNING HIGH SCHOOL
09.2005 - 01.2007