Alicia Bosio
Fallbrook
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
RevOffers
01.2019
- Managed Accounts Receivable, that led to an increase in 12% of payments collected through account management
- Learned and utilized new technologies to the fullest including QuickBooks, HubSpot, and Payment processors
- Orchestrated travel arrangements for Executives including transportation, airfare, and lodging
- Updated accounts on new product offerings and internal policy changes
Delivery Driver
Instacart
02.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Customer Support
prAna Living
01.2021 - 01.2022
- Successfully navigated customer requests with a 100% satisfaction rate, through creating clear communication and expectations to customers, being the go-to representative for difficult customers
- Generated SOPs that were needed to help onboarding and ongoing issues in customer support questions, supplemented ease of use by organizing them accessible manner
Dance Instructor
Fuze Movement Studio
01.2020 - 01.2021
- Developed curriculum for classes from beginner to advanced with a set organization to fall for progressive improvement
- Expanded business by 32% by offering diversity in classes that were previously unavailable due to no previous experience and acquiring new students through social media
- Was able to creatively problem solve the studio shutting down through Covid by offering classes through Zoom, enabling the company to continue collecting revenue
Production Manager
Lofty Coffee Roasting Works
01.2014 - 01.2020
- Increased daily sales by 20% on average while working through upsells and customer guidance
- Coordinated Menu Updates through the cafés, helping team update seasonal drinks & pastries
- Reviewed inventory, delivery and receivables, and purchases to ensure that waste and outages were kept at a minimum
- Worked with suppliers and vendors to capture realistic consumption of disposable products
- Worked as Lead Barista, guiding new onboarding of baristas, creation of new drinks, and upholding quality guidelines
Office Manager
My Sugr Inc
01.2017 - 01.2019
- Cross functionally helped onboard members from both marketing, sales, and operational departments
- Orchestrated executive scheduling, including calendar and travel
- Helped establish and maintain vendor relationships
Education
Associate of Arts - Merchandising
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2003
Skills
- GSuite (Docs/Sheets)
- Microsoft Office (Word/Excel)
- Hubspot
- Accounts receivable management
- Inventory management
- Project coordination
- Customer support
- Time management
- Effective communication
- Problem solving
- Office management
- Payroll and budgeting
Certification
- Licensed Esthetician
- Certified Medical Assistant
Hobbies and Interests
- Coffee
- Scheduling
- Account management
- Vendor Relationships
Timeline
Delivery Driver
Instacart
02.2022 - Current
Customer Support
prAna Living
01.2021 - 01.2022
Dance Instructor
Fuze Movement Studio
01.2020 - 01.2021
Office Manager
RevOffers
01.2019
Office Manager
My Sugr Inc
01.2017 - 01.2019
Production Manager
Lofty Coffee Roasting Works
01.2014 - 01.2020
Associate of Arts - Merchandising
Fashion Institute of Design & Merchandising
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